Frequently Asked Questions:
What is Sky Zone?
Answer: Just under 16,000 square feet of trampoline surface and that surface enclosed with angled trampolines that allow you to literally bounce off the walls! These patented, all-trampoline, walled playing courts are the foundation of Sky Zone Indoor Trampoline Park since we opened our first location in 2004. Sky Zone is enjoyed by all ages, shapes or physical abilities on a regular basis. From open jump, 3-D Dodgeball and SkyRobics fitness classes to birthday party packages, group events and corporate team building outings, there is truly something for everyone!
What do you offer at your facility?
Answer: Sky Zone offers a variety of activities on our patented all-trampoline walled playing field.
Some activities include open jumping, birthday parties, 3-D dodgeball, SkyRobics fitness classes, and
corporate team building events.
If I brought a waiver once do I need to bring one again?
Answer: Our general rule is that valid/legible waivers for walk-in guests are kept on file for one year. However, for a variety of reasons, this cannot be guaranteed. It’s always a good idea, if there is any doubt, to bring a new one or phone ahead to see if your waiver remains valid. If you attended a birthday
party or group event your waiver will only be valid for the day of the event.
Do I need to sign a waiver before I can jump at Sky Zone?
Answer: Yes. Every jumper needs to sign a liability waiver. If you are under the age of 18 your parent or legal guardian must fill the waiver out for you. Parents or Legal guardians do not have to be present when you visit the facility. Waivers can be downloaded from our website or picked up at the facility.
What do you mean by legal guardian?
Answer: A minor’s (anyone under 18) legal guardian is their parent or an adult who has been appointed by a court to act on their behalf. If you are the legal guardian of a minor we ask that you present the corresponding “Letter of Guardianship” the legal document issued by the court designating a person to act as guardian on behalf of another person. These letters specify the type of guardianship as well as the powers and duties of the guardian. A grandparent, older sibling, godparent, friend of the family or other relative is not a legal guardian, and will not be able to sign a waiver for a minor that is not their child.
Do I need to make reservations?
Answer: No. We accept walk-in guests during all open hours of operation (subject to availability). We highly recommend you purchase tickets online in order to guarantee your jump time.
Do I have to rent shoes?
Answer: No. Our ticket prices include one pair of SkySocks, which are required to access our courts. SkySocks are yours to keep after using. You may not use your own socks or jump barefoot.
Is there an age limit?
Answer: No, there is not a specific age limit, jumpers that are able to walk may jump. We recommend that if you are 6 years of age or younger that you visit during a slower time of the day (typically, although not always, weekdays or earlier in the day on weekends).
Is there a weight limit?
Answer: Yes, 300 lbs.
We have been there and filled out waivers. Do we need another?
Answer: If you visited with a group or birthday party, you will need to fill out another waiver. If you were a walk-in guest, you should be on file, and the cashier will verify for you.
Do you have open jump?
Answer: Yes, any hour that we are open for business, as long as we have not reached capacity.
Can we (parents) jump with our kids?
Answer: – No, we separate jumpers by size for safety reasons.
When is the best time to come and jump?
Answer: The less busy times are typically Monday thru Thursday, but we can never guarantee a jump time unless you purchase your tickets online.
Can my kids play dodgeball?
Answer: We separate participants by size and require a minimum number of players for a game, so we can never guarantee you’ll be able to play dodgeball. Our dodgeball courts are usually open to the public. When multiple age groups want to play dodgeball we will rotate them.
Can I watch my kids while they’re jumping?
Answer: Yes, from any of our court entrances.
Can my 5-year-old jump with their 15-year-old sibling?
Answer: They will not be able to jump next to each other because we separate jumpers by size for safety reasons.
How often are jumpers injured at Sky Zone?
Answer: Just like any other activity of this nature, there is the potential for injury. Unfortunately we can’t eliminate this, but we can and certainly do minimize it with our rules that balance safety with fun. The vast majority of injuries are minor (sprain, twist, bloody nose) in nature and most occur when rules are broken or participants attempt movements outside of their physical abilities.
Have you ever had any breaks (broken legs, broken arms, etc.)?
Answer: Unfortunately, due to the nature of our business, it has happened, but it is extremely rare given that we have had over a million participants over a 7-year history. Again, it is a physical activity and avoiding these types of injuries with the number of participants that jump would be impossible. Luckily, we minimize such risk to the nth degree, and ask and encourage jumpers to do so even more by staying within our facility’s rules and their own personal limitations and abilities.
What safety precautions do you take?
Answer: We pride ourselves on going above and beyond to help ensure a safe experience at Sky Zone. First, our courts are always supervised by trained court monitors, stationed to implement key rules when necessary. Second, we have court rules that we have carefully designed and ask all jumpers to carefully follow. These include restrictions on double flipping and flipping over pads, and separating jumpers as best as possible by size. Though size separation can never be an exact science, we do our best to help ensure that inappropriate sizes are not mixed together on our courts. Third, we have established court capacities for each of our courts. And lastly, unlike backyard trampolines that many are used to, our courts are walled. In addition, safety nets are installed underneath the courts to prevent anyone from falling through.
What is Sky Jam?
Answer: Sky Jam is a special deal that we only offer Fridays between 10PM and 11:30pm, which offers guests 1.5 hours of jump time for only $18. The price of admission includes the 1.5 hours of jump time, 2 slices of pizza and a soft drink. This event is reserved for our Guests that are 16 years of age and older. Please keep in mind that all guests require a valid waiver (under 18 must have waiver signed by their parent or legal guardian). Please arrive 30 minutes early to ensure timely check-in. We reserve the right to separate participants by size for safety, and 3-D Dodgeball cannot be guaranteed with admission.
What is Jumpapalooza?
Answer: Jumpapalooza is a special deal that we only offer Saturdays between 10PM and Midnight, which offers guests 2 hours of jump time for only $16. Please keep in mind that all guests require a valid waiver (under 18 must have waiver signed by their parent or legal guardian). Please arrive 30 minutes early to ensure timely check-in. We reserve the right to separate participants by size for safety, and 3-D Dodgeball cannot be guaranteed with admission. No age restrictions Includes 2 hours of jump time (no pizza or drinks)
Can I use a gift card to purchase tickets online?
Answer: Online purchases can only be made with a Credit Card (Mastercard or Visa). If you wish to purchase your tickets with a Gift Card, the purchase must be made at the Sky Zone Miami front desk.
How far in advance can I purchase tickets?
Answer: You may purchase your online tickets up to 90 days in advance.
What does next available jump time mean?
Answer: We have posted signs in the building that will keep you updated on the next available jump time. As one block of time is sold out, the available jump time moves back 30 minutes and continues to move back in time until all the time slots are sold out for that particular day. So when you see the sign with the next available jump time listed on it, that is the time we can sell jumps.
If the venue is sold out can I still jump?
Answer: No. Occasionally we sell all the available jump times for the day and are completely sold out. This means we have no tickets available for sale for the remainder of that day and are unable to make exceptions.
If I have a free jump pass do I still have to wait in line to get a jump time?
Answer: Yes. If you have a free jump pass you must still check in with the cashiers. You must ensure that all waivers are completed and correct and you must be issued your jump sticker and shoes. You may not use a free jump pass to purchase tickets online.
Am I required to purchase tickets online?
Answer: No. You do not have to purchase tickets on line, but it is strongly recommended. Purchasing tickets online ensures you’ll be able to jump on your preferred date and time. Showing up without tickets, you risk the chance of not being able to jump when you want, or possibly not being able to jump at all if we are sold out.
I purchased tickets online but something came up and I need to re-schedule, what do I do ?
Answer: Unfortunately all online ticket sales are final. Online tickets cannot be refunded or exchanged for different times or dates. In order to use their online ticket, each participant is required to present a valid, properly completed waiver (those under 18 must have their waiver completed and signed by a parent or legal guardian). In order to guarantee your timely check-in, you must arrive at least 30 minutes before your scheduled jump time.