Cashier

The Cashier will provide information and complete sales transactions while maintaining the highest level of Guest service.

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Qualifications
• Ability to provide excellent Guest service in person and over the phone
• Ability to interact and communicate clearly and effectively
• Ability to work in a fast-paced environment
• Ability to handle money
• Ability to handle and resolve recurring problems
 
Responsibilities
• Greet the Guests
• Provide information
• Explain Sky Zone court policies
• Enforce Waiver (Participant Agreement) policies
• Complete sales transactions and handle cash
• Handle concessions orders
• Stock concessions inventory
• Enter data into computer system
• Stock front desk supplies

Party Host

The Party Host will help create a Fun and engaging experience for Guests through courteous, friendly, and professional assistance. Emphasis on in-room party activities.

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Qualifications
• Ability to provide excellent Guest service
• Must be able to interact and communicate well with children, parents, and Team Members
• Ability to project voice and be heard in a loud environment
• Ability to enforce rules
• Ability to handle large groups of children
• Ability to engage Guests in conversation
 
Responsibilities
• Maintain positive relations and rapport with Guests
• Engage Guests (parents and children) in conversation
• Create a Fun environment
• Advocate Guest satisfaction/WoW!
• Advocate risk management (Guest Rules communication)
• Maintain party room to standard
• Greet the party and escort them from the court to the party room
• Serve refreshments
• Create a party gift list of presents when necessary
• Custodial duties as requested
• Other duties as assigned

Shift Lead - Part Time

On-Site Hourly Manager

The Shift Lead is a key management position in the park. They ensure the park runs smoothly and follows all company protocols.

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  • Cash out registers at beginning and end of shift.
  • Maintain company standards including but not limited to safety, performance and health and sanitation.
  • Manage time and attendance for each shift in addition to monitoring hours for payroll purposes.
  • Accountable for everything that transpires on shift, including but not limited to sales, safety, cleanliness and any injuries or incidents that may occur at park.
  • Perform maintenance and safety checks on attractions.
  • Enforce park rules to uphold a safe, family-friendly environment.
  • Ensure pleasant guest experience so they will make a return visit.
  • Oversee the operations of the park including cash and sales control, party management and set-up, inventory management and park opening/closing procedures.

Flight Crew

The Court Monitor will work directly with Guests, providing courteous, friendly, and professional assistance while enforcing Sky Zone safety standards.

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Job Duties
  • Maintain a friendly, outgoing personality with our guests and team members.
  • Provide guests with a safe and enjoyable experience.
  • Conduct sales and recommendation of products based on guest needs.
  • Coordination of birthday parties and events.
  • Conduct daily, weekly, and monthly maintenance checks.
  • Assist in managing inventory on a weekly basis.
  • Support team lead in all opening and closing park procedures.
  • Act as a first responder to emergencies and respond appropriately.
  • Help maintain a clean environment; some janitorial duties will apply.
Qualifications
  • Customer Service and Retail Sales experience preferred.
  • Amusement or hospitality experience is a plus.
  • Ability to work in a fast-paced environment is a must.
  • Able to work a flexible schedule during normal business hours, including weekends and some holidays.
  • Comfortable engaging with large groups of people.