Qualifications
• Ability to provide excellent Guest service in person and over the phone
• Ability to interact and communicate clearly and effectively
• Ability to work in a fast-paced environment
• Ability to handle money
• Ability to handle and resolve recurring problems
Responsibilities
• Greet the Guests
• Provide information
• Explain Sky Zone court policies
• Enforce Waiver (Participant Agreement) policies
• Complete sales transactions and handle cash
• Handle concessions orders
• Stock concessions inventory
• Enter data into computer system
• Stock front desk supplies
Qualifications
• Ability to provide excellent Guest service
• Must be able to interact and communicate well with children, parents, and Team Members
• Ability to project voice and be heard in a loud environment
• Ability to enforce rules
• Ability to handle large groups of children
• Ability to engage Guests in conversation
Responsibilities
• Maintain positive relations and rapport with Guests
• Engage Guests (parents and children) in conversation
• Create a Fun environment
• Advocate Guest satisfaction/WoW!
• Advocate risk management (Guest Rules communication)
• Maintain party room to standard
• Greet the party and escort them from the court to the party room
• Serve refreshments
• Create a party gift list of presents when necessary
• Custodial duties as requested
• Other duties as assigned
- Cash out registers at beginning and end of shift.
- Maintain company standards including but not limited to safety, performance and health and sanitation.
- Manage time and attendance for each shift in addition to monitoring hours for payroll purposes.
- Accountable for everything that transpires on shift, including but not limited to sales, safety, cleanliness and any injuries or incidents that may occur at park.
- Perform maintenance and safety checks on attractions.
- Enforce park rules to uphold a safe, family-friendly environment.
- Ensure pleasant guest experience so they will make a return visit.
- Oversee the operations of the park including cash and sales control, party management and set-up, inventory management and park opening/closing procedures.
Job Duties
- Maintain a friendly, outgoing personality with our guests and team members.
- Provide guests with a safe and enjoyable experience.
- Conduct sales and recommendation of products based on guest needs.
- Coordination of birthday parties and events.
- Conduct daily, weekly, and monthly maintenance checks.
- Assist in managing inventory on a weekly basis.
- Support team lead in all opening and closing park procedures.
- Act as a first responder to emergencies and respond appropriately.
- Help maintain a clean environment; some janitorial duties will apply.
Qualifications
- Customer Service and Retail Sales experience preferred.
- Amusement or hospitality experience is a plus.
- Ability to work in a fast-paced environment is a must.
- Able to work a flexible schedule during normal business hours, including weekends and some holidays.
- Comfortable engaging with large groups of people.