Court Monitor

Master of Safety and Fun!

Manage Guest Experience on Playing Courts ensuring their safety while delivering WOW

Be a fun and friendly face on the Sky Zone courts to assist our guests in having a fun and safe time on all the playing courts. Engage the customer and connect with them to make a memorable experience! Enforce the rules set forth to protect the jumpers as safety is our #1 concern! Encourage the guests in a way that creates a fun, healthy visit at Sky Zone! Always go out of your way to deliver that WoW experience to any of our guests.

Greeter

Tone Setter!

The greeter will create an awesome first impression and set the tone for a fun experience from the time guests walk in the doors.

The basic expectations of the Greeter are to:
  • Welcome Guests to the park; address repeat Guests by name when possible
  • Identify if this is their first visit
  • Communicate any current promotions or new programs and make it a relevant guest experience (ie. if they have young children, discuss toddler time)
  • Answer any questions the Guests might have; say thank you and lead them to the waiver station or cashiers stand

Manager on Duty

Leading the team!

Do you work well in teams? Have great time management? We need someone who can work in a fast, fun and active environment. This individual would be responsible for all team members and the overall success of park operations. Duties include opening and closing the park, scheduling, overseeing park operations, mentorship, communications & more.

Operations Manager

Full-Time

Qualifications
  • Customer service: 3 years (Required)
  • High school or equivalent (Preferred)

Full Job Description
Operations Manager
Do you:
  • Want to play a key role in a rapidly growing business?
  • Get energized by solving different business challenges every day?
  • Believe that an active lifestyle is the route to health and happiness? Then Sky Zone is the place for you!
Company Profile
Sky Zone Trampoline Park is unparalleled fun for all occasions. We offer accidental exercise and an exhilarating way to connect with friends; be it a family outing; corporate event; date night; or party. Sky Zone is the Ultimate 3-D Play Experience for all ages!
Forbes Magazine recently named Sky Zone 55th on a list of “Americas Most Promising Companies,’ and Sky Zone was ranked number 180 on Inc. Magazine’s list of 5000 fastest growing companies!
Position Profile
The Operations Manager at Sky Zone is an important leader on the park management team. In coordination with other members of the management team, this position is responsible for ensuring all elements of park safety, Team Member training, Guest Experience, and logistics, are executed to standard and team communication is coordinated and effective. The Operations Manager's ability to make sound decisions and tackle Guest Experience challenges is a key element to Sky Zone's success. This position manages the day-to-day operations of the park, including maintenance, safety, administrative, and logistical functions. Serving as the Manager on Duty (MOD) is also a primary responsibility of the Operations Manager. There are additional areas of focus for the Operations Manager(s). The first is Keeping it Safe through successful management of the courts and maintenance team who are responsible for facility and court maintenance and repair. This also means maintaining all Sky Zone Safety and Risk Management standards. The second area of focus is Team Member Training and Communication, ensuring the team is well-trained, new Team Members are on-boarded effectively, and are knowledgeable about park offerings and programs. The final focus is on the administrative needs in the park: scheduling, inventory management, payroll, IT support, survey management, etc.
Qualifications
  • Proven ability to motivate a team and drive culture to create results
  • Ability to solve problems under pressure while maintaining a fun, friendly environment
  • Previous management experience with new-to-the-workforce, part-time staff
  • Previous experience in a Guest-facing environment
  • Experience with team scheduling
  • Ability to work nights and weekends
  • Previous cash handling experience
Core Competencies
In addition to the qualifications listed above, the ideal applicant:
  • Lives the Sky Zone Core Values: Make if Fun, Keep it Safe, Be Healthy, Do Good and Deliver WoW
Responsibilities
  • Deliver on the park's monthly departmental goals by anticipating and recognizing business opportunities and leading the team to meet them.
  • Adopt and maintain Sky Zone standards, policies and procedures at all times including but not limited to Waiver (Participant Agreement) Policy, ASTM standards, court rules, Guest service, food safety, etc.
  • Provide the team with a welcoming and mutually supportive work environment
  • Resolve Guest service issues with discretion and professionalism
  • Oversee Court Monitors, Maintenance Team, Cashiers, Concessions and Events
  • Inventory
  • Scheduling
  • Training
  • Goal Setting
  • Interview, hire and evaluate Team Members. Maintain HR documentation for Team Members
  • Maintain and Manage all incident forms and reporting
  • Maintain and Manage all park inspections
  • Manage park cleanliness and appearance
  • Manage labor cost set by Regional Manager
  • Maintain, plan and execute in-park programming
  • Assist in Social Media Marketing and Web Reviews
  • Communicate Sky Zone Promotions and Programs
  • Maintain vendor relationships
  • Ensure the park is clean, organized and ready to Deliver Wow at all times
Manager on Duty Responsibilities
The Manager on Duty role is critical to the success of Delivering WoW experiences to Guests at Sky Zone. It includes performing a variety of duties, including opening and closing responsibilities such as assigning tills and preparing deposits, ensuring staffing is adequate to support Guests and programs, conducting pre-shift meetings with the team, managing cleaning responsibilities, etc. Also, the MOD is tasked with ensuring the park is a safe and Fun environment by conducting park walks to support the team, interact with Guests and observe and fix any problems with courts and system operations
Job Type: Full-time
Pay: $40,000 - $50,000 per year
Benefits:
  • Employee discount
  • Paid time off
Schedule:
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Check-In Host

Fun Starter

Maintain a positive Guest Experience as it relates to the check-in process, sales initiatives, park and program information and overall initial experience at Sky Zone.

The basic expectations of the Check-In Host are to:

  • Be knowledgeable and up-to-date on current promotions, program features and benefits in order to communicate them to guests.
  • Develop a positive rapport with guests and team members to ensure a culture of fun.
  • Ensure cleanliness is maintained on and around courts/activity areas, storage areas, restrooms, and guest circulation/ rest areas.