Can I Cancel My Membership?
You can cancel your Membership after completing the minimum commitment based on your agreement. After you meet your minimum commitment, you can submit a cancellation request 30 days prior to your next billing date. Refer to your agreement or ask a team member for details.
Is My Membership Tranferable?
Memberships are only valid for the original Guest and cannot be shared. We'd be happy to sign up your friends or family for their own Membership so you can use the benefits together!
Is My Membership Valid at all Sky Zone Locations?
Your Membership is only valid at the park you originally signed up, SKY ZONE CHARLESTON, WV
Can I Upgrade My Membership at Any Time?
Yes! We will be happy to upgrade your Membership so you can receive added benefits!
Can I Downgrade My Membership at Any Time?
After you complete the minimum commitment, you can downgrade your Membership. Feel free to contact us.
What Is a Parent Add-On Membership?
A parent add-on Membership allows a legal guardian to jump with their child at a greatly reduced rate.