Make sure that you have completed a waiver for your child or children. Please remind all of your guests of the party that jumpers must have a completed waiver by their own parent/legal guardian. Make sure the waivers are completed before your party date to ensure a smooth and timely check-in.
A Sky Zone Team Member will reach out to you approximately 4 days prior to your event to finalize party details. This is the last opportunity to add on additional catering, gift bags, and jump time. Do not panic if you missed our confirmation call, you can call us at any time to discuss add on options until 48 hours prior to your event.
Email Us Your Guest List
Due 4 Days Before Party
Printed invitations are included with your party package and are available for pick-up at the park! Sky Zone will also mail invitations via the USPS upon request for an additional charge. Please give us a call today to receive invitations by mail.
What to expect from the day you book to your party day schedule
Rescheduling & Cancellation Policy
All party cancellations must be more than 7 days in advance for you to receive your deposit in full. Any parties cancelled after 7 days prior to your party will not be refunded the initial deposit. If you reschedule your party your deposit is no longer refundable. Give us a call for rescheduling options.
Upgrading & Downgrading
If you would like to downgrade your package, this MUST be done a minimum of 48 hours prior to the party and CANNOT be downgraded the day of NO EXCEPTIONS. We encourage advanced notice for package UPGRADES due to limited court and party room availability. Due to capacity restrictions, we cannot guarantee we can add jumpers onto your party the day of your event.
Parents & Spectators
Parents and spectators are more than welcome to watch the jumpers for no additional price. But, they are only allowed in the party rooms if the amount of people does not exceed the capacity.
Age & Size Separation
In the name of safety we separate our jumpers by age and size. However, Court Monitors have the right to move guests based on their size. We have four different age groups. See below for which age group you belong to:
All party organizers & guests must arrive at Sky Zone at least 30 minutes prior to your scheduled jump time. Sky Zone is not responsible for late entry to playing fields past your scheduled jump time if participants arrive late for check in. You will be responsible for full payment of the party even if you arrive late.
The party rooms are designed and equipped to hold up to 30 jumpers. Family members and guests are allowed in the room dependent on the amount of jumpers in the party. The number of people in the rooms may not exceed the capacity.
You are entitled to a refund of your deposit if you were to cancel prior to 7 days of the event. If you must cancel within the week of the party, there are NO refunds. You are responsible to pay for the amount of jumpers you are confirmed for.