NEW UPDATE: All newly booked Freestyle Birthday Parties  include 2 Hours in a Private Room -or- Reserved Tables

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El Paso West, TX

Join Our Team

We are hiring!

Thank you for your interest in joining our team. See below for available career openings, and click “apply” to fill out your application.
  1. STEP 1: Review Job Descriptions (link below)
  2. STEP 2: Complete your application online (link below)
  3. STEP 3: Schedule your interview using the self-service portal (link below)
Benefits of working with Sky Zone
  • Flexible hours available
  • Great High School or College student part time job
  • Full training and onboarding program
  • Ability to work with friends
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Why Work at Sky Zone

WHY WORK AT SKY ZONE?

TEAM MEMBER OPPORTUNITIES AT SKY ZONE

Sky Zone has part-time opportunities inside our giant indoor trampoline park (aka a huge palace of trampoline FUN for all ages, shapes and abilities). Because our business is all about FUN, we want our team members to be all about FUN! If you think you live and breathe FUN, and want to work inside of a business that is pure FUN, we would like to talk to you!

Sky Zone is an Equal Opportunity Employer. Sky Zone does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Step 1:

review job descriptions

It is important that you fully read, understand and accept the role of your position as outlined in your Job Description  //  Take the time to review.

COURT MONITOR

Job Description

The Court Monitor will work directly with Guests, providing courteous, friendly, and professional assistance while enforcing Sky Zone safety standards. The Court Monitor’s main duty is to oversee and maintain a positive Guest Experience as it relates to the trampoline courts and activity areas, risk management, maintenance, and overall play experience as a Guest explores the park. The Court Monitor is in place to inspire a “wow” experience for each Guest.Live the Core Values by example.The Court Monitor will work directly with Guests, providing courteous, friendly, and professional assistance while enforcing SkyZone safety standards.

Availability Requirement:
Requires open availability Saturdays and Sunday between the hours of 10am – 11pm. Friday availability as needed between the hours of 4pm – 11pm. Additional days and times are optional.
Qualifications
• Ability to speak in front of groups
• Ability to project voice and be heard in a loud environment
• Ability to enforce rules
• Ability to handle and resolve recurring problems
Responsibilities
• Pay attention to the court at all times and be interactive with the participants.
• Advocate Guest satisfaction/WoW!
• Advocate risk management (Guest Rules communication)
• Maintain positive relations and rapport with patrons, but be firm and command respect
• Have full knowledge of emergency procedures and assist in implementing them
• Assist with court inspections
• Perform general maintenance/custodial duties as requested
• Attend regularly scheduled Team Members meetings and in-service meetings and training
sessions
• Other duties as assigned

Team Lead: Event Experience

Job Description

The Team Lead of Employee Experience at Sky Zone is an important leader on the park management team. In coordination with other members of the management team, this position is responsible for all elements of events planning, events confirmation, employee events scheduling, and event team member performance is executed to standard and event team communication is coordinated and effective. The Team Lead’s ability to make sound decisions and tackle event related challenges is a key element to Sky Zone’s success.

The Team Lead of Event Experience position serves to integrate the Sky Zone brand and raise Employee impact. An understanding of the local market is an essential element in driving employee retention.

Primary Responsibilities:
  1. Manager on Duty.
  2. Maintaining all Sky Zone event standards.
  3. Pre-event planning and coordination.
  4. Event Team Employee Training & Development.
  5. Administrative needs in the park: opening and closing responsibilities, scheduling, breaks and lunches.
  6. Providing immediate on-the-spot feedback to team members.
Supporting Responsibilities:
  1. Keeping it Safe through successful management of the courts.
  2. Store maintenance responsible for facility and court maintenance and repair.
Qualifications
  • Education: S. degree or commensurate experience
  • Previous sales and marketing experience required
  • Proven ability to create and maintain relationships in the community with local schools,
  • business, and other organizations
  • Previous experience in a Guest-facing environment
  • Ability to solve problems under pressure while maintaining a fun, friendly environment
  • Previous management experience with new-to-the-workforce, part-time staff
  • Ability to work nights and weekends
Core Competencies

In addition to the qualifications listed above, the ideal applicant:

  • Lives the Sky Zone Core Values: Make if Fun, Keep it Safe, Be Healthy, Do Good and Deliver WoW
  • Has an entrepreneurial mindset
  • Holds him/herself and others to high standards
  • Gives feedback and develops people
  • Is passionate about and involved in the community
  • Displays a WoW personality
Everyday Responsibilities
  • Consistently demonstrate Sky Zone’s core values (Make it Fun, Keep it Safe, Be Healthy, Do Good and Deliver WoW) for Team Members and Guests. Motivate the team and drive Sky Zone culture within the park.
  • Function as the Manager on Duty (MOD) (see below) and confidently function in and train all Team Member roles and responsibilities.
  • Deliver on the park’s monthly departmental goals by anticipating and recognizing business opportunities and leading the team to meet them.
  • Adopt and maintain Sky Zone standards, policies and procedures at all times including but not limited to Waiver (Participant Agreement) Policy, ASTM standards, court rules, Guest service, food safety, etc.
  • Provide the team with a welcoming and mutually supportive work environment
  • Resolve Guest service issues with discretion and professionalism
  • Ensure Team Members are knowledgeable about all products, programs and promotions offered
  • Ensure inventory is managed appropriately, and maintain vendor relationships
  • Schedule team to meet the needs of the park and process payroll
  • Ensure the park is clean, organized and ready to Deliver Wow at all times
  • Oversee in-park marketing, including; banners, fliers, Facebook and website to meet Sky Zone standards
  • Execute Guest surveys and manage results
  • Manage the Fuel Zone to ensure all Sky Zone and local health department standards are met or exceeded
  • Supervise weekly inspections of the courts, court maintenance projects, and inventory to ensure all ASTM and Sky Zone standards are met or exceeded
  • Complete and maintain injury and incident records using the Sky Zone Forms Application. Report all incidents to the insurance agency promptly and follow-up with injured Guests as needed
  • Interview, hire and evaluate Team Members. Maintain HR documentation for all Team Members under the direction of the General Manager
  • Train all new Team Members to function successfully in their Sky Zone roles, provide development and re-training opportunities as needed, and ensure all Team Members receive any necessary training on programs and promotions running in the park.
  • Stay current with the Sky Zone Home Zone (corporate office) communication and relay important messages to members of the park team
  • Manage Events team to Deliver WoW from the first Guest interaction through event finalization using consistent processes, coordination of event details, effective communication with Guests and development of the Guest relationships
  • Develop strategies to drive birthday party bookings and revenue.
  • Other duties as assigned
      Manager on Duty Responsibilities
      • The Manager on Duty role is essential to the success of Delivering WoW experiences to Guests at Sky Zone. It includes performing a variety of duties, including opening and closing responsibilities such as assigning tills and preparing deposits, ensuring staffing is adequate to support Guests and programs, conducting pre-shift meetings with the team, managing cleaning responsibilities, etc.
      • The MOD is tasked with ensuring the park is a safe and Fun environment by conducting park walks to support the team, interact with Guests and observe and fix any problems with courts and system operations.

      Step 2:

      ready to move forward

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