***Our Ropes Course & Zipline will be closed temporarily for annual inspections.***
Fort Lauderdale, FL Change Location To SkyZone.com
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Join our Team

If you love to stay active and are usually smiling, come work with us! At Sky Zone you’re not just an employee, but an essential team member, facilitating fun for our guests and enjoying yourself along the way.

Work With
Sky Zone

Join Sky Zone Fort Lauderdale's AWESOME team & help us deliver WOW to our guests everyday!

Applications are pulled weekly. Applicants will receive a phone call or an email once application has been viewed.

General Manager

The General Manager directs and oversees all functions of the Sky Zone Indoor Trampoline Park including: developing and implementing policy; maintaining a safe and functional operating environment; monitoring daily operations; preparing and managing the budget, fund expenditures, marketing strategies, invoices, supplies, and vendor requirements; maintaining the facility; and retaining overall responsibility for facility and staff. Ultimately, the goals of the position will be tied to Guest Safety / Satisfaction, Team Leadership, Operational Efficiency, Business Development / Marketing and Profit / Financial control. The GM will need entrepreneurial spirit as he or she helps to develop the culture and lay the groundwork for a successful Grand Opening.

  • Qualifications:Minimum education: Bachelor’s Degree or equivalent
  • Ability to work nights/weekends
  • 5 years minimum of personnel management (preferably in a recreational facility setting)
  • 5 years minimum of business budget experience
  • Risk management experience
  • Demonstrated leadership in a customer centric environment
  • Must LOVE engaging with the community (that means kids, teens, young to older adults)
  • First Aid and CPR Certification (or willingness to obtain)
  • Above all this position requires a “fun meets fitness” spirit that is a dedicated team player as well.

Responsibilities including, but not limited to:
  • Provide exceptional guest service
  • Ensure guest satisfaction and safety
  • Actively hire and lead a team to achieve all revenue, retention, and quality goals
  • Manage daily tasks and process to optimize operational efficiency
  • Develop and achieve marketing goals to spread awareness of Sky Zone
  • Generate new business through effective business development and community relations
  • Open and close facility, “Manager on Duty” shifts

Guest Service / Satisfaction / Safety:
  • Cultivate culture and vision of the Sky Zone Brand
  • Build and maintain culture that embraces and ensures guest safety and satisfaction
  • Handle customer (internal and external) service issues with discretion, tact and professionalism
  • Enforce waiver policy

Team Leadership:
  • Be the “Community Ambassador” for Sky Zone
  • Oversee employee hiring, training, HR documentation, and evaluations
  • Set Team goals and give team the tools to achieve
  • Scheduling and evaluations for Management Team
  • Schedule regular manager meetings to review opportunities and get feedback
  • Provide staff with a welcoming and mutually supportive work environment
  • Ensure all staff know all products, procedures, and services to date, continually train staff
  • Responsible for communicating all policies and procedures
  • Recruit qualified applicants to ensure optimum staffing with safety and guest experience being the ultimate goal

Operational Efficiency:
  • Monitor and participate in the opening and closing of facility
  • Maintain Sky Zone policies and procedures in all aspects of the facility
  • Ensure facility is clean, open and inviting to all.
  • Regularly update all facility signage, registration forms, and flyers
  • Process payroll
  • Participate, monitor, approve of inventory supplies and equipment

Business Development / Marketing:
  • li Set marketing and sales goals and manage advertising budget
  • Work closely with local media outlets and marketing representatives
  • Develop, coordinate and track all sales and marketing strategies
  • Drive group sales and corporate events
  • Develop and maintain relationship with key influencers (schools, churches, healthcare organizations, corporations, non-profits, community groups etc.)
  • Maintain customer and email databases
  • Maintain digital media
  • Identify, research and develop new revenue streams / ways to engage / be relevant in our community

Profit / Financial Control:
  • Responsible to maximize revenues while keeping a close eye on all expenses to ensure or exceed budgeted EBITA
  • Reconcile daily receipts and all financial accounts
  • Monitor daily receipts, receivables, vendor payments
  • Review closing reports to ensure coupons and refund receipts are included with each closing report
  • Maintain budget

Cashier

Our cashier will provide information, complete sales transactions, and answer phones while always maintaining the highest level of customer service. You are the first person our guests will meet: therefore your primary goal is to start them off with a WOW experience while completing their sales transaction and introducing them to our park.

Qualifications:
  • Ability to provide excellent customer service in person and over the phone
  • Ability to interact and communicate clearly and effectively
  • Ability to work in a fast paced environment
  • Ability to handle money
  • Ability to handle and resolve recurring problems

Responsibilities include but are not limited to:
  • Greet our guest ENTHUSIASTICALLY
  • Provide complete information to questions
  • Explain the Sky Zone court and patron policies
  • Handle and enforce waiver policies
  • Complete sales transactions: cash handling
  • Handle concessions inventory
  • Enter ALL data in computer system
  • Stock front desk supplies
  • Clean bathrooms and other custodial duties as requested
  • Other duties as assigned

Court Monitor

Our Court Monitors will work directly with guests to provide courteous, friendly, and professional assistance / education while enforcing Sky Zone safety regulations. You are the primary person responsible for the safety of everyone at Sky Zone and ensuring it is cleaned and well maintained. Maturity and a SMILE is a MUST! 

Qualifications:
  • Must be 16 years of age or older
  • Prior work experience is required
  • Ability to provide excellent customer service
  • Availability nights, weekends, and holidays
  • Must be able to interact and communicate clearly and effectively
  • Ability to work in a fast paced environment
  • Ability to handle and resolve recurring problems
  • Ability to speak in front of groups
  • Ability to project voice and be heard in a loud environment
  • Ability to inform rules

Responsibilities include but are not limited to:
  • Maintain constant surveillance of guests in the facility: act immediately and appropriately to secure safety of guest. Ability to react calmly and effectively in an emergency.
  • Pay complete attention to the court at all times and be very interactive with the jumpers. Never turn back to the court.
  • Keep participants under control so as to not endanger others. Maintain safety of ALL guests.
  • Communicate court rules to all participants.
  • Maintain positive relations and rapport with guest, but firm and command respect.
  • Assist with court inspections.
  • Perform various maintenance duties as directed. Help maintain a clean and safe facility.
  • Attend regular scheduled staff meetings and in service training.
  • Presents professional appearance and attitude at all times, and maintains a high standard of customer service.
  • Other duties as assigned.

Event Assistant

Who does not LOVE a party? You get paid to throw parties / events. You must SMILE and be great with kids of all ages. The Event Assistant will help create a fun and engaging experience for the event guests through courteous, friendly, and professional assistance while upholding Sky Zone safety regulations.

Qualifications:
  • Ability to provide excellent customer service
  • Must be able to interact and communicate well with children, parents and staff members
  • Ability to project voice and be heard in a loud environment
  • Ability to enforce rules
  • Ability to troubleshoot and work in a fast pace environment.

Responsibilities include but are not limited to:
  • Perform all functions of event staff
  • Answer phone inquiries about events
  • Book all types of reservations in system
  • Ensure all pre-arrival booking procedures are adhered to
  • Assist in event sales
  • Handle all paperwork
  • Make sure invitations and waivers are taken care of
  • Assist with management of inventory of event supplies
  • Greet and check in event guests
  • Escort event participants from the party room to the court
  • Make sure party rooms and staff are running on schedule
  • Organize and file event folders

Event Host

Who does not LOVE a party? You get paid to throw parties / events. You must SMILE and be great with kids of all ages. Our Event Host will work with kids and adults to create a fun and engaging experience for event guests through courteous, friendly, and professional assistance while upholding Sky Zone safety regulations. During a typical event, for example, the Host would greet / check in party guest and verify waiver compliance, set up / clean up party room promptly, serve food and beverages, etc. The Event Host will also be expected to assist with cleaning the facility common areas as needed.

Qualifications:
  • Ability to provide excellent customer service
  • Must be able to interact and communicate well with children, parents, and staff members
  • Ability to project voice and be heard in a loud environment
  • Ability to enforce rules
  • Ability to handle large groups of children
  • Ability to engage in customers (all ages) in conversations

Responsibilities include but are not limited to: 
  • Maintain positive relations and rapport with guests
  • Engage customers (all ages) in conversation
  • Create a fun environment
  • Troubleshoot; appease unhappy customers (all ages) when situation rises
  • Responsible for set up and clean-up of party
  • Greet the party and escort them from the court to the party room
  • Prepare / serve refreshments
  • Create a party gift list of presents
  • Find ways to ensure Sky Zone is the premier event host in St Louis
  • Custodial duties as requested
  • Other duties as assigned