Team Member

Team Members may be cross-trained in many areas, working directly with Guests, providing courteous, friendly, and professional assistance while enforcing Sky Zone safety standards and maintaining the highest level of guest service.

Apply
Qualifications
  • Ability to provide an excellent Guest experience
  • Ability to speak in front of groups
  • Ability to interact and communicate clearly and effectively
  • Ability to work in a fast-paced environment
  • Ability to handle money
  • Ability to project voice and be heard in a loud environment
  • Ability to enforce rules
  • Ability to handle and resolve recurring problems

Responsibilities (may include but are not limited to)
Cashier
  • Greet the Guests
  • Provide information
  • Explain Sky Zone court policies
  • Enforce Waiver (Participant Agreement) policies
  • Complete sales transactions and handle cash
  • Handle concessions orders
  • Stock concessions inventory
  • Enter data into computer system
  • Stock front desk supplies
Court Monitor
  • Pay attention to the court at all times and be interactive with the participants.
  • Advocate Guest satisfaction/WoW!
  • Advocate risk management (Guest Rules communication)
  • Maintain positive relations and rapport with patrons, but be firm and command respect
  • Have full knowledge of emergency procedures and assist in implementing them
  • Assist with court inspections
  • Perform general maintenance/custodial duties as requested
  • Attend regularly scheduled Team Members meetings and in-service meetings and training sessions
  • Other duties as assigned

Event Assistant

Typical event assistant duties include checking-in all events but may also include booking and confirming events as well. The emphasis for Event Assistants is on all pre-event activities.

Apply
Qualifications
  • Ability to provide an excellent Guest experience
  • Must be able to interact and communicate well with children, parents, and Team Members
  • Organized and detail-oriented
  • Ability to communicate rules
  • Ability to troubleshoot and work in a fast-paced environment
  • Please note: Position is generally an advancement opportunity & typically an internal hire

Responsibilities (may include but are not limited to)
  • Perform all functions of Team Members
  • Answer phone inquiries about events
  • Assist with event sales & Book all types of reservations in system
  • Ensure all pre-arrival booking procedures are adhered to
  • Handle event paperwork (schedules, party packets, etc.)
  • Advocate Guest satisfaction/WoW!
  • Advocate risk management (Guest Rules communication)
  • Make sure invitations and Waivers (Participant Agreements) are taken care of
  • Assist with management of inventory of event supplies
  • Greet and check-in event participants
  • Make sure party rooms and Event Hosts are running on schedule
  • Organize and file event folders and box for storage each month

Event Host

The Event Host will help create a fun and engaging experience for Guests through courteous, friendly, and professional assistance. Emphasis on welcoming guests and/or in-room party activities.

Apply
Qualifications
  • Ability to provide an excellent Guest experience
  • Must be able to interact and communicate well with children, parents, and Team Members
  • Ability to project voice and be heard in a loud environment
  • Ability to enforce rules
  • Ability to handle large groups of children
  • Ability to engage Guests in conversation
  • Please note: Position is generally an advancement opportunity & typically an internal hire

Responsibilities (may include but are not limited to)
Greeter
  • Engage Guests in the very first moments of arrival delivering that initial WoW!
  • Carry out any reasonable requests by Group Leaders or Party Parents
  • Escort all guests and create introduction to Party Host
Party Host
  • Maintain positive relations and rapport with Guests
  • Engage Guests (parents and children) in conversation
  • Create a Fun environment for the best Party/Group Event EVER
  • Advocate Guest satisfaction/WoW!
  • Advocate risk management (Guest Rules communication)
  • Provide set-up and maintain party room to standard
  • Retrieve party from greeter and escort them to the courts and then to the party room after jump time
  • Serve refreshments
  • Create a party gift list of presents when necessary
  • Custodial duties as requested
  • Other duties as assigned

Call Center Representative

Responsible for providing effective guest service to all Sky Zone call center guests by utilizing excellent, in-depth knowledge of company products and procedures. In addition, the Call Center Representative will need to apply basic sales techniques to suggest services that best meet the needs of our guests. This role supports the network through the embodiment of Sky Zone’s Core Values, promoting Awesome, Healthy, Fun through WoW experiences. The successful candidate will be able to accept ownership for effectively handling guest inquiries while keeping guest satisfaction at the core of every decision and behavior.

Apply
Qualifications
  • Positive and polite attitude
  • High School Diploma (minimum)
  • Previous experience in a guest support role
  • Sales experiences in a retail or service position preferred
  • Display EXCEPTIONAL guest service for our guests
  • Must have general computer knowledge
  • Must be able to multi-task, set priorities, and manage time effectively
  • Good oral and written communication skills
  • Must be able to work weekends
  • Must have a passion for Awesome, Healthy, Fun and Delivering WoW experiences

Responsibilities
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Handle guest inquiries by telephone, email, internal text message, and mail
  • Schedule all events and parties for guests
  • Build sustainable relationships and engage guests by taking the extra mile.
  • Seize opportunities to upsell services
  • Meet personal/team qualitative and quantitative target goals