Applications are pulled weekly. Applicants will receive a phone call or an email once application has been viewed.
The General Manager is the life-blood of our organization. An amazing GM takes an average park and make it a top performing park. An amazing GM has the opportunity to mentor and uplift young adults within the community, and prepare them for success in future endeavors. An amazing GM can promote positivity and safety within the park and community. This job is more than just being a store manager.
Execution and driving results at the park level is the key to success at Sky Zone. The GM at Sky Zone runs their businesses like owners, and drive company initiatives. This is a full time, salaried position that reports to a Regional Team.
The GM will be assigned a park and be responsible for all events, including but not limited to birthday party bookings, T&D, park budget and reading P&L statements. The GM will be responsible for meeting and exceeding corporate goals in their park while driving profitability and upholding and adhering to company standards, with an emphasis on positive guest experiences.
Key Responsibilities:
- Safety and cleanliness
- Overseeing performance of the team.
- Leading the team to meet and exceed goals while taking responsibility for outcomes.
- Ensuring the best customer service in the city.
- Upholding company and industry safety and sanitation standards.
- Motivating the team to meet company goals and promote a culture of positivity.
- Managing park P&Ls to ensure park’s profitability and efficiency.
- Places an emphasis on positive guest experiences in order to ensure positive traffic year-over-year.
- Enforce park rules to uphold a safe, family-friendly environment.
- Oversee the operations of the park including cash and sales control, party management and set-up, inventory management and park opening/closing procedures.
- Accountable for everything that transpires in the park, including but not limited to sales, safety, cleanliness and any injuries or incidents that may occur at park.
- Report bad news immediately. Always be transparent in your work.
Deliverables:
- A safe park.
- Positive traffic year-over-year.
- Meeting or exceeding company goals (birthday parties, membership sales, events, etc).
- A positive reputation in the community.
- Develop talent within the park.
Core Competencies and Behavioral Examples/Expectations:
- Urgency– will execute tasks quickly and efficiently.
- Accountability– will take responsibility for all events that occur at their park.
- Flexibility– will be able to adapt to any new task or goal set by corporate.
- Manages Execution– will prioritize tasks in order of importance and execute them in that order.
- Maximizes Relationships– will build relationships with other team members and reach out to other GMs in order to learn additional skills and develop further as a leader.
- Courage– will be able to firmly but kindly have difficult conversations with team members if any member is underperforming and work to develop a plan of action to rectify the situation.
- Communication– will keep an open and honest dialogue in order to keep park running smoothly.
- Performance Management– will manage performance of team members and ensure that company goals and policies are being met and followed, respectively.
- Talent Management– will mentor Assistant Managers and Team Members
- Collaboration– will work with other GMs and reach out to Regional Team for assistance with projects.
Requirements:
- Associates or bachelor’s degree or equivalent experience.
- 4+ years of experience in a related field.