Cashier

The Cashier will provide information, complete sales transactions, and answer the phone while maintaining the highest level of customer service

Qualifications
• Ability to provide excellent Guest service in person and over the phone
• Ability to interact and communicate clearly and effectively
• Ability to work in a fast-paced environment
• Ability to handle money
• Ability to handle and resolve recurring problems

Responsibilities:
  • Greet customers
  • Provide information
  • Explain the Sky Zone court and patron policies
  • Handle and enforce waiver policies so as not to endanger others. Maintain safety of patrons.
  • Complete sales transactions; cash handling.
  • Handle concessions inventory
  • Distribute Sky Socks
  • Stock front desk supplies
  • Clean bathrooms and other custodial duties as requested
  • Other duties as assigned.

Court Monitor

The Court Monitor will work directly with participants, providing courteous, friendly, and professional assistance while enforcing Sky Zone safety regulations.

Qualifications
• Ability to speak in front of groups
• Ability to project voice and be heard in a loud environment
• Ability to enforce rules
• Ability to handle and resolve recurring problems

Responsibilities:
  • Enforce all safety rules
  • Pay complete attention to the court at all times and be very interactive with the jumpers
  • Communicate court rules to all participants
  • Keep participants under control so as not to endanger others. Maintain safety of patrons.
  • Maintain positive relations and rapport with patrons, but be firm and command respect
  • Have full knowledge of emergency procedures and assist in implementing them
  • Assist with court inspections
  • Perform general maintenance and custodial duties as requested
  • Attend regularly scheduled staff meetings, in-service meetings, and training sessions
  • Other duties assigned

Event Assistant

The Event Assistant will help create a fun and engaging experience for event guests through courteous, friendly, and professional assistance while upholding Sky ZOne saftey regulations. Emphasis on pre-event activities.

Qualifications:
  • Ability to provide excellent customer service
  • Ability to interact and communicate well with children, parents and staff members
  • Ability to project voice and be heard in loud environment
  • Ability to troubleshoot and work in a fast-paced environment

Responsibilities:
  • Perform all functions of event staff
  • Answer phone inquires about events
  • Book all types of reservations in system
  • Ensure all pre-arrival booking procedures are adhered to
  • Assist with sales events
  • Greet and check in event participants
  • Make sure party rooms and staff are running on schedule

Event Host

The Event Host will help create a fun and engaging experience for event guests through courteous, friendly, and professional assistance while upholding Sky Zone saftey regulations. Emphasis on in-room party activities.

Qualifications
• Ability to provide excellent Guest service
• Must be able to interact and communicate well with children, parents, and Team Members
• Ability to project voice and be heard in a loud environment
• Ability to enforce rules
• Ability to handle large groups of children
• Ability to engage Guests in conversation

Responsibilities:
  • Maintain positive relations and rapport with customers
  • Engage customers (parents and kids) in conversation
  • Create a fun environment
  • Troubleshoot: appease unhappy parents when situation arises
  • Set up and clean up of parties
  • Greet each party and escort them from the court to the party room
  • Serve refreshments
  • Distribute Sky Socks
  • Custodial duties as requested
  • Other duties as assigned