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Get Ready to Celebrate In Highland Heights, OH

Get Ready For The
Best. Party. Ever.

Your elevated party experience is just around the corner.

Preparing for your party day is an easy and seamless experience at Sky Zone! Here's all you need to know before the big day!

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Just booked your party? Get started by watching our party planning video!

Party Planning

Find all your to-do's and party-planning reminders right in one place

Send Out Your Invitations

Due 10 Days Before Party

Create a custom digital invitation and download to send to your invitees. Be sure to include the check-in time for your guests. Digital invites can be printed at home or saved as a PDF document to be shared with friends and family as an email attachment. Printed invitations are also included with your party package and are available for pick-up at the park.
Send Out Your Invitations

Complete Your Liability Waiver(s)

Due 3 Days Before Party

Make sure that you have completed a waiver for your child or children and remind all of the guests of the party that jumpers must have a completed waiver by their own parent/legal guardian. Make sure the waivers are completed before your party date to ensure a quick and smooth party check-in.
Fill Out Waiver

Submit Guest List

Due 2 Days Before Party

Final headcount and jumper lists must be submitted no later than 48 hours prior to your event. You can send us a list of jumpers through the email below. Submit guest list to

Your Party

What to expect from the day you book to your party day schedule

Confirmation Call

A representative from our Events Team will give you a call the week of your event to review final details. This will be your opportunity to add on extra jumpers and more food for your party guests! If we miss you, Sky Zone Cleveland
Call Center Hours are 9 a.m. to 8 p.m. (closed during holiday hours) If you call during this time and we miss you, please leave a message as we are currently helping another guest and will return your call as soon as possible and before the close of the business day. If calling outside of our operating hours, we will return your call tomorrow.

Early Arrival

We ask that you and your guests arrive at least 15 minutes prior to your event. Sky Zone Highland Heights cannot guarantee accommodation for a late arrival. Please allow sufficient travel time during inclement weather.

Before Jump Time

A friendly Event Team Member will assist you and your guests at the Events Check-in station. Team members will assist in adding all items onto the party cart. No worries as we will take care of everything from here! Once all jumpers validate their waivers, they may grab a jump sticker, put on sky socks (included), and are free to jump.

Conclusion + Check-out

We hope you have had an incredible experience and the kids are tired! The remaining balance is due at the conclusion of your event!

kids at a birthday party

What to


  • Birthday Cake (if not choosing Sky Zone cake)
  • Presents for Party Jumper

Don't Bring

  • Outside Food/Drinks


Park Specific


The following cancellation fees will apply: 13 to 6 days, a $50.00 fee. Less than 6 days, 50% of your initial deposit. If you need to reschedule your event due to inclement weather, we cannot guarantee specific dates or times.


Upgrading or Downgrading

If you wish to upgrade or downgrade your party package, you must call at least two days prior to your event date.

Size Separation Policy

At Sky Zone we keep it safe! For this reason, regardless of your relationship to the jumper, we separate by age/size to help avoid injuries that could result. Our team members reserve the right to move guests around to different courts or different sections of courts for safety.

Additional Jumpers

Additional jumpers may be added to all party packages. View our birthday party page to view max jumpers per type of party.
Birthday Party Packages

Cleaning Fee

Sky Zone Highland Heights reserves the right to charge an additional fee for damage to any party area or for excessive clean-up.