Guest Experience

Guest Experience will work directly with Guests, providing courteous, friendly, and professional assistance while enforcing Sky Zone safety standards.

Qualifications
• Ability to speak in front of groups
• Ability to project voice and be heard in a loud environment
• Ability to enforce rules
• Ability to handle and resolve recurring problems

Responsibilities
• Pay attention to the court at all times and be interactive with the participants.
• Advocate Guest satisfaction/WoW!
• Advocate risk management (Guest Rules communication)
• Maintain positive relations and rapport with patrons, but be firm and command respect
• Have full knowledge of emergency procedures and assist in implementing them
• Assist with court inspections
• Perform general maintenance/custodial duties as requested
• Attend regularly scheduled Team Members meetings and in-service meetings and training sessions
• Other duties as assigned

Guest Services

Guest Services will provide information and complete sales transactions while maintaining the highest level of Guest service.

Qualifications
• Ability to provide excellent Guest service in person and over the phone
• Ability to interact and communicate clearly and effectively
• Ability to work in a fast-paced environment
• Ability to handle money
• Ability to handle and resolve recurring problems

Responsibilities
• Greet the Guests
• Provide information
• Explain Sky Zone court policies
• Enforce Waiver (Participant Agreement) policies
• Complete sales transactions and handle cash
• Handle concessions orders
• Stock concessions inventory
• Enter data into computer system
• Stock front desk supplies
• Clean bathrooms and other custodial duties as requested
• Other duties as assigned

Event Host

The Event Host will help create a Fun and engaging experience for Guests through courteous, friendly, and professional assistance. Emphasis on in-room party activities.

Qualifications
• Ability to provide excellent Guest service
• Must be able to interact and communicate well with children, parents, and Team Members
• Ability to project voice and be heard in a loud environment
• Ability to enforce rules
• Ability to handle large groups of children
• Ability to engage Guests in conversation 

Responsibilities
• Maintain positive relations and rapport with Guests
• Engage Guests (parents and children) in conversation
• Create a Fun environment
• Advocate Guest satisfaction/WoW!
• Advocate risk management (Guest Rules communication)
• Maintain party room to standard
• Greet the party and escort them from the court to the party room
• Serve refreshments
• Create a party gift list of presents when necessary
• Custodial duties as requested
• Other duties as assigned

Event Assistant

Event Assistants will book, confirm, and check-in events. Event Assistant will also be responsible for scheduling party hosts. The emphasis for Event Assistants is on pre-event activities.

Qualifications
• Ability to provide excellent Guest service
• Must be able to interact and communicate well with children, parents, and Team Members
• Organized and detail-oriented
• Ability to communicate rules
• Ability to troubleshoot and work in a fast-paced environment 

Responsibilities
• Perform all functions of event Team Members
• Answer phone inquiries about events
• Book all types of reservations in system
• Ensure all pre-arrival booking procedures are adhered to
• Assist with event sales
• Handle event paperwork
• Advocate Guest satisfaction/WoW!
• Advocate risk management (Guest Rules communication)
• Make sure Waivers (Participant Agreements) are taken care of
• Assist with management of inventory of event supplies
• Greet and check-in event participants
• Escort event participants from the party room to the court
• Make sure party rooms and Team Members are running on schedule
• Organize and file event folders and box for storage each month 

SkyFit Instructor

The SkyFit Instructor is responsible for teaching a class in a courteous, friendly, and professional manner while upholding Sky Zone safety regulations.

Qualifications
• First Aid and CPR certified
• Experience in fitness industry
• Strong leadership skills: can motivate, inspire, and communicate with people of all ages
• Has high energy

Responsibilities
• Execute SkyFit fitness plan 24
• Follow Sky Zone safety rules
• Meet or exceed Guest expectations
• Handle Guest service issues
• Handle and report injuries
• Attend meetings as required
• Advocate Guest satisfaction (Deliver WoW!)
• Advocate risk management (Guest rules communication)
• Drive sales through active promotion in the community