Guest Experience (Court Monitor)

Master of Safety and Fun!

Manage Guest Experience on Playing Courts ensuring their safety while delivering WOW

Be a fun and friendly face on the Sky Zone courts to assist our guests in having a fun and safe time on all the playing courts. Engage the customer and connect with them to make a memorable experience! Enforce the rules set forth to protect the jumpers as safety is our #1 concern! Encourage the guests in a way that creates a fun, healthy visit at Sky Zone! Always go out of your way to deliver that WoW experience to any of our guests. When you join our team, you join the FUN!
 
Qualifications:
  • Must be 16 years of age or older
  • Ability to provide excellent customer service
  • Availability nights, weekends, and holidays
  • Must be able to interact and communicate clearly and effectively
  • Ability to work in a fast-paced environment
  • Ability to handle and resolve recurring problems
  • Ability to speak in front of groups
  • Ability to project voice and be heard in a loud environment
  • Ability to inform rules
Responsibilities include but are not limited to:
  • Maintain constant surveillance of guests in the facility: act immediately and appropriately to secure the safety of guests. Ability to react calmly and effectively in an emergency.
  • Pay complete attention to the court at all times and be very interactive with the jumpers. Never turn back to the court.
  • Keep participants under control so as to not endanger others. Maintain safety of ALL guests.
  • Communicate court rules to all participants.
  • Maintain positive relations and rapport with guest, but firm and command respect.
  • Assist with court inspections.
  • Perform various maintenance duties as directed. Help maintain a clean and safe facility and other custodial duties as requested.
  • Attend regularly scheduled staff meetings and in-service training.
  • Presents professional appearance and attitude at all times, and maintains a high standard of customer service.
  • Other duties as assigned.

Guest Services (Sales Associate)

Fun Starter and Tone Setter!

Maintain a positive Guest Experience as it relates to the check-in process, sales initiatives, park and program information and overall initial experience at Sky Zone.

Guest Services are to create an awesome first impression and set the tone for a fun experience as soon as the guests walk in the doors. Maintain a positive Guest Experience as it relates to the check-in process, sales initiatives, park information, program/promotional information, and overall initial experience at Sky Zone. Develop a positive rapport with guests and team members to ensure an exciting culture of fun. When you join our team, you join the FUN!
 
Qualifications:
  • Must be 16 years of age or older
  • Ability to provide excellent customer service in person and over the phone
  • Ability to interact and communicate clearly and effectively
  • Ability to work in a fast-paced environment
  • Ability to work nights, weekends, and holidays
  • Ability to handle money
  • Ability to handle and resolve recurring problems
 
Responsibilities include but are not limited to:
  • Greet our guest enthusiastically with a smile
  • Provide complete information to questions
  • Explain the Sky Zone court and patron policies
  • Handle and enforce waiver policies
  • Complete sales transactions: cash handling
  • Handle concessions inventory
  • Enter ALL data in computer system
  • Stock front desk supplies
  • Clean bathrooms and other custodial duties as requested
  • Other duties as assigned

Event Host

Party Starter and FUN Enthusiast!

Create a FUN and positively memorable event experience for Guests through courteous, friendly, and professional assistance.

Who doesn't LOVE a party? The Event Host is in charge of ensuring our Parties and Events are a happy, memorable experience for all those who come to celebrate with us. Must be great with kids of all ages and always have a positive attitude. During a typical event, the Event Host would greet and check-in party guests, set up and clean up the party room for our guests, and serve food and beverages, etc. all while creating a fun atmosphere. When you join our team, you join the FUN!
 
 
Qualifications:
  • Must be 16 years of age or older
  • Ability to provide excellent customer service
  • Must be able to interact and communicate well with children, parents, and staff members
  • Ability to project voice and be heard in a loud environment
  • Ability to enforce rules
  • Ability to handle large groups of children
  • Ability to engage in customers (all ages) in conversations
  • Ability to work nights, weekends, and holidays
 
Responsibilities include but are not limited to:
  • Maintain positive relations and rapport with guests
  • Engage customers (all ages) in conversation
  • Create a fun environment
  • Troubleshoot; appease unhappy customers (all ages) when situation rises
  • Responsible for set up and clean-up of party
  • Greet the party and escort them from the court to the party room
  • Prepare / serve refreshments
  • Create a party gift list of presents
  • Find ways to ensure Sky Zone is the premier event host
  • Custodial duties as requested
  • Other duties as assigned

Assistant Manager

Part or Full Time/Hourly Position

The assistant manager will work directly with guests, providing courteous friendly, and professional assistance while enforcing sky zone safety regulations.

The assistant manager will work directly with guests, providing courteous friendly, and professional assistance while enforcing sky zone safety regulations. He/she will also help train court monitors and will act as the first line supervisor. When you join the team, you join the FUN!
 
Qualifications:
  • Two years of management experience in a related field
  • Previous management experience with young, part time staff
  • Outgoing, energetic and friendly personality
  • Ability to work nights, weekends, and holidays
  • Organizational, follow-up, and multitasking skills are a must
  • Willing to grow in a high-growth organization
  • Experience with employee scheduling and cash handling
  • First Aid and CPR Certification (or willingness to obtain)
  • Proficient in all Microsoft Office Products
Responsibilities including, but not limited to:
  • Maintaining sky zone policies and procedures in all aspects of the business
  • Performing the functions of team members when necessary
  • Ensure the safety, cleanliness and overall appearance of our facility
  • Enforce / ensure ALL safety roles and waiver policy
  • Other management duties as assigned
  • Ability to do manual labor
  • Ability to perform court inspections and maintenance
  • Ability to enforce rules and regulations
  • Physical agility and strength required
  • Ability to coach and train staff
  • Ability to handle and resolve problems in a positive manner

Maintenance Assistant

Part Time/Hourly Position

Maintenance assistant needed for court repairs, building services, and court maintenance/inspections.

The Maintenance Assistant helps keep the equipment inspected and repaired at Sky Zone. This part time position has mostly weekday morning hours to perform maintenance when the park is closed to the public. Must have some handy work experience such as painting, drilling, and cleaning. Physical work is to be expected with installation and repair of trampolines and other attractions. Please fill out an application and bring to open interviews.

SkyFit Instructor

1-2 hours weekly

The SkyFit Instructor is responsible for teaching a class in a courteous, friendly, and professional manner while upholding Sky Zone safety regulations.

Qualifications
• First Aid and CPR certified
• Experience in fitness industry
• Strong leadership skills: can motivate, inspire, and communicate with people of all ages
• Has high energy

Responsibilities
• Execute SkyFit fitness plan 24
• Follow Sky Zone safety rules
• Meet or exceed Guest expectations
• Handle Guest service issues
• Handle and report injuries
• Attend meetings as required
• Advocate Guest satisfaction (Deliver WoW!)
• Advocate risk management (Guest rules communication)
• Drive sales through active promotion in the community