Court Monitor

The Court Monitor will work directly with Guests, providing courteous, friendly, and professional assistance while enforcing Sky Zone safety standards.

Qualifications
• Ability to speak in front of groups
• Ability to project voice and be heard in a loud environment • Ability to enforce rules
• Ability to handle and resolve recurring problems
Responsibilities
• Pay attention to the court at all times and be interactive with the participants.
• Advocate Guest satisfaction/WoW!
• Advocate risk management (Guest Rules communication)
• Maintain positive relations and rapport with patrons, but be firm and command respect • Have full knowledge of emergency procedures and assist in implementing them
• Assist with court inspections
• Perform general maintenance/custodial duties as requested
• Attend regularly scheduled Team Members meetings and in-service meetings and training sessions • Other duties as assigned

Cashier

The Cashier will provide information and complete sales transactions while maintaining the highest level of Guest service.

Qualifications
• Ability to provide excellent Guest service in person and over the phone • Ability to interact and communicate clearly and effectively
• Ability to work in a fast-paced environment
• Ability to handle money
• Ability to handle and resolve recurring problems
Responsibilities
• Greet the Guests
• Provide information
• Explain Sky Zone court policies
• Enforce Waiver (Participant Agreement) policies
• Complete sales transactions and handle cash
• Handle concessions orders
• Stock concessions inventory
• Enter data into computer system
• Stock front desk supplies
• Clean bathrooms and other custodial duties as requested • Other duties as assigned

Event Host

The Event Host will help create a Fun and engaging experience for Guests through courteous, friendly, and professional assistance. Emphasis on in-room party activities.

Qualifications
• Ability to provide excellent Guest service
• Must be able to interact and communicate well with children, parents, and Team Members • Ability to project voice and be heard in a loud environment
• Ability to enforce rules
• Ability to handle large groups of children
• Ability to engage Guests in conversation
Responsibilities
• Maintain positive relations and rapport with Guests
• Engage Guests (parents and children) in conversation
• Create a Fun environment
• Advocate Guest satisfaction/WoW!
• Advocate risk management (Guest Rules communication)
• Maintain party room to standard
• Greet the party and escort them from the court to the party room • Serve refreshments
• Create a party gift list of presents when necessary
• Custodial duties as requested
• Other duties as assigned