Operations/Events Manager

The Operations/Events Manager at Sky Zone is an important leader on the park management team.

This position manages the sales, marketing, event operations and daily operations of the park, including Event management, party bookings, safety, administrative, and logistical functions.

Do you like to live an active lifestyle and create an atmosphere of fun? Then Sky Zone is the workplace for you!

The Operations/Events Manager at Sky Zone is an important leader on the park management team. In coordination with other managers, this position is responsible for ensuring all elements of park safety, Team Member training, Guest Experience, and event logistics, are executed to standard and team communication is coordinated and effective. The Operations/Events Manager’s ability to make sound decisions and tackle Guest Experience challenges is a key element to Sky Zone’s success.

This position manages the sales, marketing, event operations and daily operations of the park, including Event management, party bookings, safety, administrative, and logistical functions. Serving as the Manager on Duty (MOD) is also a primary responsibility which includes opening and closing responsibilities, such as assigning tills and preparing deposits, ensuring staffing is adequate to support Guests and programs, conducting pre-shift meetings with the team, managing cleaning responsibilities, etc.
  • Minimum education: High School or equivalent, Associates or Bachelor’s preferred
  • Proven ability to motivate a team and drive culture to create results
  • Ability to solve problems under pressure while maintaining a fun, friendly environment
  • Previous management experience with new-to-the-workforce staff
  • Previous experience in a Guest-facing environment
  • Ability to work nights and weekends
  • Previous cash handling experience
  • Familiarity with website editing and social media skills are a plus
Core Competencies
In addition to the qualifications listed above, the ideal applicant:
  • Lives the Sky Zone Core Values: Make if Fun, Keep it Safe, Be Healthy, Do Good and Deliver WoW
  • Has an entrepreneurial mindset
  • Holds him/herself and others to high standards
  • Coaches and develops people
  • Is passionate about and involved in the community
  • Displays a WoW personality
  • Function as the Manager on Duty (MOD) and confidently function in and train all Team Member roles and responsibilities.
  • Deliver on the park’s monthly departmental goals by anticipating and recognizing business opportunities and leading the team to meet them.
  • Adopt and maintain Sky Zone standards, policies and procedures at all times including but not limited to Waiver (Participant Agreement) Policy, ASTM standards, court rules, Guest service, food safety, etc.
  • Provide the team with a welcoming and mutually supportive work environment
  • Resolve Guest service issues with discretion and professionalism
  • Ensure Team Members are knowledgeable about all products, programs and promotions offered
  • Schedule team to meet the needs of the park and process payroll
  • Ensure the park is clean, organized and ready to Deliver Wow at all times
  • Oversee in-park marketing, including; banners, fliers, social media and website to meet Sky Zone standards
  • Complete and maintain injury and incident records using the Sky Zone Forms Application. Report all incidents to the insurance agency promptly and follow-up with injured Guests as needed.
  • Interview, hire and evaluate Team Members. Maintain HR documentation for all Team Members under the direction of the General Manager
  • Train all new Team Members to function successfully in their Sky Zone roles, provide development and re-training opportunities as needed, and ensure all Team Members receive any necessary training on programs and promotions running in the park.
  • Stay current with the Sky Zone Home Zone (corporate office) communication and relay important messages to members of the park team
  • Manage Events team to Deliver WoW from the first Guest interaction through event finalization using consistent processes, coordination of event details, effective communication with Guests and development of the Guest relationships
  • Develop strategies to drive birthday party bookings and revenue.

Benefits: Enjoy Sky Zone for Free.

Job Type: 32 to 40 Hours Oper Week

Required education:
  • High school or equivalent

Required experience:
  • Event Management: 1 year

Party Pro

Delivering the WOW!

Become the Life of the Party! Make the Birthday Guest of Honor and Parents Feel Special

Take care of all aspects of a Sky Zone Party including room setup, clean up and all the fun in between. YOU ARE the life of the party, whether they ask for it or not! Become an integral part of any event you host, seeming as if the party wouldn't go on without you! Contact us today to become the next great Sky Zone Party Pro.

Building Service Manager

Project Management, Maintenance

Manage daily, weekly and monthly facility and court needs including trampolines, courts and general building services.

The Building Services Manager’s (BSM) primary responsibilities are court maintenance and safety, along with facility maintenance and repair responsibilities. We're looking for a driven, fix-it specialist who takes the initiative to seek out problems, has the analytical skills to find their solutions and technical expertise to execute them. The Building Services Manager also helps to train Court Monitors and acts as the first line supervisor during busy hours. The Building Services Manager will also work directly with participants, providing courteous, friendly, and professional assistance while enforcing Sky Zone Peoria safety regulations.
• First Aid-certified
• Previous maintenance experience
• Ability to supervise
• Ability to work weekends
• Ability to do manual labor
• Ability to perform court inspections
• Ability to speak in front of groups
• Ability to project voice and be heard in a loud environment
• Ability to enforce rules and regulations
• Physical agility and strength required
• Ability to coach and train staff
• Ability to handle and resolve recurring problems in a positive manner
• Ability to climb ladders up to 25 feet
• Conduct and log semi-weekly routine court inspections
• Make necessary repairs
• Notify General Manager of all court repairs immediately
• Make recommendations when outside contractor services are needed
• Help train and supervise Court Monitors
• Manage court inventory and tools
• Enforce all safety rules
• Communicate court rules to participants
• Maintain positive relations and rapport with patrons
• Communicate with cashiers or management on court capacity
• Assist in implementing emergency procedures
• Perform general maintenance/custodial functions as requested
• Attend regularly scheduled staff meetings and in-service meetings and training sessions
• Other duties as assigned

Court Monitor

Master of Safety and Fun!

Manage Guest Experience on Playing Courts ensuring their safety while delivering WOW

Be a fun and friendly face on the Sky Zone courts to assist our guests in having a fun and safe time on all the playing courts. Engage the customer and connect with them to make a memorable experience! Enforce the rules set forth to protect the jumpers as safety is our #1 concern! Encourage the guests in a way that creates a fun, healthy visit at Sky Zone! Always go out of your way to deliver that WoW experience to any of our guests.