Court Monitor

Seeking dynamic, responsible, outgoing individuals to join our team of Court Monitors!


Are you looking for a fun, fast-paced work environment? Sky Zone Charlotte is seeking dynamic, reliable, outgoing individuals to join our team of Court Monitors!

As a Court Monitor you will be interacting with guests of all ages while they jump on our Trampoline Courts, flip into our Foam Zone, Slam Dunk on our SkySlam, and compete in Ultimate Dodgeball. You will use your excellent communication skills to help bring the fun while also reminding guests of our safety protocols when necessary. You love to cheer people on. You are outgoing and friendly and are not afraid to speak in front of groups. You understand that safety comes first and are comfortable enforcing rules in a firm yet friendly manner.  

  • Must be available to work evenings and weekends
  • AED/CPR/First Aid Certification a plus but not required

Opportunities for rapid advancement are available to the right candidate. 

Sales Associate

Seeking friendly, outgoing individuals, that are reliable to join our team of Cashiers!


The Sales Associate will provide information and complete sales transactions while maintaining the highest level of Guest service.

• Ability to provide excellent Guest service in person and over the phone 
• Ability to interact and communicate clearly and effectively 
• Ability to work in a fast-paced environment 
• Ability to handle money 
• Ability to handle and resolve recurring problems 

• Greet the Guests 
• Provide information 
• Explain Sky Zone court policies 
• Enforce Waiver (Participant Agreement) policies 
• Complete sales transactions and handle cash 
• Handle Fuel Zone (concessions) orders 
• Stock Fuel Zone (concessions) inventory 
• Enter data into computer system 
• Stock front desk supplies 
• Clean bathrooms and other custodial duties as requested 
• Other duties as assigned 

Party Pro

Seeking responsible, fun, outgoing individuals to join our Events Team!


The Party Pro will help create a Fun and engaging experience for Guests through courteous, friendly, and professional assistance. Emphasis on in-room party activities.

• Ability to provide excellent Guest service
• Must be able to interact and communicate well with children, parents, and Team Members
• Organized and detail-oriented
• Ability to communicate rules
• Ability to troubleshoot and work in a fast-paced environment 
• Ability to time manage and problem solve
• Ability to "stay busy" and to be self motivated while there are no guests to check in or party is jumping

• Perform all functions of Event Team Members
• Advocate Guest satisfaction/WoW!
• Advocate risk management (Guest Rules communication)
• Greet event participants
• Escort event participants from the party room to the court
• Serve pizza, cake and drinks to party members
• Assist with check-in procedures (entertain/interact)
• Present a professional appearance at all times
• Uphold the highest standards of customer service and friendliness

Event Assistant

Seeking detail oriented, responsible, fun, sales driven individual!


Event Assistant will book, confirm, and check-in events. The emphasis for the Event Assistant is on pre-event activities, but is the point person in charge and responsible for the smooth operation of events as they take place.

On off event days/times, the Event Assistant will take/make calls, book events or reach out to local organizations and provide effective guest service to all Sky Zone call guests by utilizing excellent, in-depth knowledge of company products and procedures. In addition, the Event Assistant will need to apply basic sales techniques to suggest services that best meet the needs of our guests. This role supports the network through the embodiment of Sky Zone's Core Values, promoting Awesome, Healthy, Fun through WOW experiences. The successful candidate will be able to accept ownership for effectively handling guest inquiries while keeping guest satisfaction at the core of every decision and behavior.

  • Perform all functions of event team members
  • Answer phone inquiries about events
  • Book all types of reservations in system
  • Ensure pre-arrival booking procedures are adhered to
  • Assist with event sales
  • Handle event paperwork
  • Advocate Guest satisfaction/WOW
  • Advocate risk management (Guest Rules Communication)
  • Assist with management of inventory of event supplies
  • Greet and check-in event participants
  • Make sure party rooms and Team members are running on schedule
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Handle guest inquires both telephonically and by email
  • Seize opportunities to up-sell services
  • Meet personal/team qualitative and quantitative targets

  • Positive Attitude
  • Previous experience in guest support role
  • Sales experience in a retail or service position
  • Display exceptional guest service for our guests
  • Must have general computer knowledge
  • Must be able to multi-task, set priorities and manage time effectively
  • Good oral and written communication skills (Spanish speaking is a plus)
  • Must be able to work weekends
  • Must have a passion for Awesome, Healthy, Fun and Delivering WOW experiences

Manager and Assistant Manager

Seeking responsible individuals to join our Team to lead us to the next level


Sky Zone Charlotte is looking for Managers to join the Operations Team in directing and overseeing various functions of the Trampoline Park including: maintaining a safe and functional operating environment, monitoring daily operations, and other duties assigned by the General Manager. Ultimately, the goals of the position will be tied to guest satisfaction and safety along with operational efficiency that results in profitable sales.

  • Ability to work nights/weekends
  • 1 year minimum of personnel management (preferably in a recreational facility setting)
  • Demonstrated leadership in a customer centric environment
  • Must love engaging with the community (that means kids, teens, young to older adults)
  • First Aid and CPR certification (or willingness to obtain)
  • Above all this position requires a “fun meets fitness” spirit that is a dedicated team player as well

Responsibilities including, but not limited to:
  • Provide exceptional guest service and guest safety
  • Manage daily tasks and process to optimize operational efficiency
  • Execute on marketing goals to spread awareness of Sky Zone
  • Open and close facility, “Manager on Duty” shifts
  • Cultivate the culture and vision of the Sky Zone brand
  • Build and maintain a culture that embraces and ensures guest safety and satisfaction
  • Be a “Community Ambassador” for Sky Zone
  • Assist in driving group sales and corporate events
  • Identify and research new revenue streams, ways to engage and be relevant in our community
  • Recruiting, training, and developing team members

Fitness Instructor

Seeking experienced, energetic Fitness Professionals to teach group classes and help grow our fitness programming


Sky Zone Charlotte is seeking experienced, energetic Fitness Professionals to teach group classes and help grow our fitness programming. 

Our trampoline based SkyFit classes are fitness disguised as fun! With a combination of strength building, aerobic exercise and trampoline play it's one of the most dynamic workouts you will ever lead.  

As a SkyFit instructor, you will design and facilitate classes using our proprietary curriculum. You will motivate and inspire people of all ages and abilities while using your outgoing personality to bring the fun! The ideal candidate is creative, can adapt to the needs of the class and differentiate instruction based on the fitness level of participants. Like all members of our team you look to create a "Wow" experience for our guests! 

  • Group Fitness Instructor certification or equivalent required
  • Previous experience a must
  • Availability must match our class schedule - primarily weekday evenings and weekend mornings
  • First Aid, AED, CPR certification required 

Compensation commensurate with experience. Incentives based on class participation levels are also available.