You can find a full breakdown of what ALL Sky Zones are doing to increase sanitation standards for the safety of all of our Guests and Team Members here: https://www.skyzone.com/cleanliness.

Yes! All recurring billing memberships have been frozen so you have not been billed during the closure, and we will be extending a grace period for all members before they are reactivated. All Multi-Day Pass holders (30-Day, 90-Day, and One Year Pass) will have their passes automatically extended to account for the days we have been closed. We will be adding a few extra days as well to give you a little extra time to decide you're ready to come back.

The best way is to call or text the park and just ask a Team Member! We'll need to get the jumpers name and date of birth to confirm their account we have on file, and if you used any alternate spelling on a jumper's name when filling out their waiver, we'll need the name on the waiver (e.g. "Billy" instead of "William"). You can call us during business hours at 804-379-2500 or text us by clicking the bubble at the bottom right of our webpage.

At Sky Zone we feel strongly about giving back to the community that supports us. We do that in a variety of ways. We love giving donations to good causes around town, in-park Fundraisers, and more (we generally do not do advertisements or sponsorships). We prefer opportunities to directly engage with the Greater Richmond Metro area in ways that help promote awesome, healthy, fun lifestyles for kids with an emphasis on fitness and fun. If you would like to request a donation for your upcoming event, we have partnered with a company called Serving Up Change to process all of our donation and fundraiser requests. You can find our page here: https://servingupchange.com/businesses/sky-zone-richmond. Just click the link, register an account, and submit your request there. Requests may take up to 7 business days to respond. Unfortunately, of course, we cannot say yes to all requests, but please reach out and see if Sky Zone can help your upcoming event. Please note that we receive many requests, and we want to respond positively to as many as we can, but please understand that our donation funds are limited.

If you have any additional questions about our cleanliness measures, feel free to call us during our operating hours at 804-379-2500 or text us by clicking the bubble at the bottom right of our webpage.