GET READY TO CELEBRATE
Your elevated party experience is just around the corner. Preparing for your party day is an easy and seamless experience at Sky Zone! Here’s all you need to know before the big day!
Party Planning Reminders
Send Out Your Invitations
Create a custom digital invitation and download to send to your invitees! Be sure to include the check-in time for your Guests. Digital Invitations can be printed at home or saved as a PDF document to be shared with friends and family as an email attachment.
Complete Your Liability Waiver(s)
Make sure the waivers are completed before your party date to ensure a quick and smooth party check-in. Remind all guests of the party that jumpers must have a completed waiver by their own parent/legal guardian.
Submit Your Guest List
Email a list with the first & last name of each jumpers you are expecting in your party so our event team can notify you of who still needs a valid waiver & to speed up your check-in time!
Your Party Schedule
Confirmation Call
A representative from our Event Team will give you a call the week of your event to review final details. This will be your opportunity to add on extra jumpers, more food, and party favors for your guests! For weekend parties, we need catering orders by Wednesday.
Early Arrival
Party parents, the Guest of Honor, and other Party Guests should arrive 30 minutes prior to jump time to check-in. When you arrive at Sky Zone, head to the Event Check-In desk to meet your party team!
Time to Jump!
You and your party guests get an all access pass to our state-of-the-art facility! All the attractions (except axe throwing) are included in the jump time, so no one misses out on the fun!
Party Room Time!
When jump time is over, your Party Host will lead the party to the room to celebrate the Guest of Honor and serve pizza, drinks and cake!
FAQs
The last thing we want to do is leave you hanging. So we’re here to answer all your questions. And if you’re not finding what you need here, feel free to call your local park for extra support.
What is the Service Charge?
In lieu of tips, we apply a 15% Service Charge to all of our parties. There are many people who work to make your party great. This includes check-in staff, our Sky Squad on courts, the kitchen staff, your Party Room Host, and other members of the team. The service charge allows us to reward everyone for a job well done. If you wish to have the service charge reduced or removed, please see a manager. You are also welcome to provide additional gratuity to any team member you would like.
Who should I include as a Birthday jumper?
Anyone who wants to jump and have access to the park. If anyone just wants to observe the fun or join you in the party room, they don’t need to be a paid jumper.
Can I add jumpers after I book the party?
Yes. Contact your event coordinator 48 hours prior to the party to add jumpers.
Is the birthday child included in the count?
Yes. The number of jumpers determines the number of pairs of SkySocks and wrist bands you will receive. The birthday child needs socks and a wrist band to have access to the park attractions.
How old do I have to be to have my birthday at Sky Zone?
All ages are welcome including babies and adults.
When should everyone arrive for the party?
All your guests will need to arrive 30 minutes prior to your party start time. This allows time for the entire group to get through check-in, verifying waivers and storing any personal items.
What does the party host do?
A lot. They ensure your room is set up with plates, cups, napkins and utensils. They assist with the cake and decoration set-up, serve food and beverages during the time in the party room, and clean-up after.
Who needs waivers and how do we sign?
Everyone in the park needs a signed waiver. Parents or guardians should sign for children. Adults need to sign their own. Waivers can be completed online before your party by clicking here.
Can I add extra jump time?
Yes. Please contact our party team to schedule. Since all of our party rooms are on a strict scheduling, adding jump time will make your party start EARLIER.
Is there a birthday party discount for Members?
Yes! Elite Members get a great discount. Ask our Event Coordinator for details to apply your Member discount.
Is a deposit required to make a birthday reservation?
A 50%deposit is required at the time of booking, online or over the phone with our Event Coordinator. The deposit is applied to the total amount.
What is your cancellation policy?
As long as parties are booked at least 10 days in advance, party deposits are full refundable for 3-days after booking. After 3-days, deposits become non-refundable. We can reschedule parties or issue store credit for a party deposit with advanced notice.