Get Ready For The
Best. Party. Ever.

Your elevated party experience is just around the corner.

Preparing for your party day is an easy and seamless experience at Sky Zone! Here's all you need to know before the big day!

Contact Us!

Just booked your party? Get started by watching our party planning video!

Party Planning

Find all your to-do's and party-planning reminders right in one place

Send Out Your Invitation

Create and download a custom invitation and send to your guest list. You print the invite, attach it to an email, or upload to a Facebook event. The options are endless!
Create Your Invitation

Complete Your Liability Waiver(s)

Make sure that you have completed a waiver for your child or children and remind all guests of the party that jumpers must have a completed waiver by their own parent/legal guardian. Make sure the waivers are completed before your party date to ensure a quick and smooth party check-in.
Click Here To Complete Your Waiver!

Email Your Guest List

Due 3 Days Before Party

Email a list with the first and last name of each jumper you are expecting at your party to so our events team can notify you of who still needs a valid waiver and it will speed up your check-in!
Email Your Guest List

Your Party

What to expect from the day you book to your party day schedule

Confirmation Call

A representative from our Event Team will give you a call 3-4 days prior to your event to review final details. This will be your opportunity to add on extra jumpers.

Early Arrival

Party parents, the Guest of Honor, and other Party Guests should arrive 15-20 minutes prior to jump time to check-in. When you arrive at Sky Zone, head to the Event Check-In desk to meet your party team!

Time to Jump!

When it’s time to jump, your Party Host will review safety reminders before leading party Guests to the courts and attractions to play. The Party Host will check-in with you periodically, and will let you know next steps before separating from the group to set-up the party room. Please note you will not have access to your party area during your jump time

Party Area Time!

When jump time is over, your Party Host will lead the party to the party area to celebrate the Guest of Honor.
Birthday party in party room

Park Specific


You have provided a 50% deposit for your event and the remaining balance is due upon check-in. This deposit is completely refundable up to 72 hours after you book your event. You forfeit your deposit when you cancel your event 72 hours after your booking. To cancel your event, you must call Sky Zone Springfield. Please have the card you used to pay your deposit at hand. If you paid in cash, you must return to Sky Zone Springfield to receive your deposit.

IMPORTANT: Please note that the number you confirm for is the number you pay for. In addition, we cannot guarantee admittance to last minute guests who are not confirmed if capacity does not allow.


If you have booked an event with a private court, in the chance you would like to downgrade your package, you have 72 hours after today to do so. After 72 hours, you are locked into the package you have chosen. You may upgrade your package to include a private court like our Platinum package if we have the availability, but we cannot downgrade to a Silver package.


  • You are allowed to reschedule your event one time without penalty; however, we cannot guarantee that any specific dates/times will be available. Any additional reschedules will result in a $100 fee.

Inclement Weather

In the event of inclement weather, you will be notified by email or phone call if the weather will be affecting your event or not. If the park is open, we encourage you and your guests to safely arrive and enjoy your party as scheduled or request a date change at your convenience during any available date and time. If the park is closed, you will be offered the choice to reschedule your event to any available date and time, or you will be issued a full refund. 

Final Balance

  • The final balance must be paid prior to jump. We do not accept personal checks. We do accept cash and credit cards.


  • If a dodgeball court has been reserved for a group or private party, a maximum of 18 jumpers may jump at the same time. If you wish to play dodgeball, a maximum of 18 jumpers may play at the same time. If your group or party is larger than the maximum, guests must rotate in. 

  • Please note that, Dodgeball is not guaranteed with groups or the Sliver party package

Age/Size Separation

At Sky Zone, safety is our main priority! We separate according to age and size on our courts to ensure the highest level of safety.

Parents and Spectators

All guests coming into the facility must have a completed liability waiver. If you are only dropping off a jumper and not staying, you don't need one but the jumper must have a valid waiver.

Outside Food and Decorations

  • Sky Zone Springfield provides plates, napkins, cups and utensils for your event. You are welcome to bring additional decorations, such as, table cloths and/or themed party ware. We do not allow confetti/glitter, piñatas, or party poppers. Decorations cannot be taped, glued or tacked into walls.