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Syracuse, NY Change Location To SkyZone.com
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Get Ready to Celebrate In Syracuse, NY

Get Ready For The
Best. Party. Ever.

Your elevated party experience is just around the corner.

Preparing for your party day is an easy and seamless experience at Sky Zone! Here's all you need to know before the big day!

Just booked your party? Get started by watching our party planning video!

Party Planning
Reminders

Find all your to-do's and party-planning reminders right in one place

Send Out Your Invitations

Create a custom digital invitation and download to send to your party guest! Be sure to include the check-in time for your guests. Digital invitations can be printed at home or saved as a PDF document to be shared with friends and family as an email attachment.
CREATE YOUR DIGITAL INVITATION

Complete your Liability Waivers

Make sure that you have completed a waiver for your child or children and remind all guests of the party that jumpers must have a completed waiver by their own parent/legal guardian. Make sure the waivers are completed before your party date to ensure a quick and smooth party check-in.
FILL OUT WAIVER

Submit your Guest List

Due 2 Days Before Party

Email a list with the first & last name of each jumper and date of birth of who you are expecting at your party to syracuse@skyzone.com so our event team can notify you of who still needs a valid waiver. This is not a required step in your party process.
EMAIL YOUR GUEST LIST

Your Party
Schedule

What to expect from the day you book to your party day schedule

Confirmation Call

A representative from our Event Team will give you a call the week of your event to review final details. This will be your opportunity to add on extra jumpers, more food, and party favors for your guests!

Early Arrival

Party parents, the Guest of Honor, and other Party Guests should arrive 30 minutes prior to jump time to check-in. When you arrive at Sky Zone, head to the Event Check-In desk to meet your party team!

Before Jump Time

After check in your Party Host will review safety reminders before leading party guests to the courts and attractions to play.

Time to Jump!

When it’s time to jump, your Party Host will review safety reminders before leading party guests to the courts and attractions to play. He/she will check-in with you periodically, and will let you know next steps before separating from the group to set-up the party room. Please note you will not have access to your party room during your jump time.

Party Room Time!

When jump time is over, your Party Host will lead the party to the room to celebrate the Guest of Honor and serve your food and beverages!
Birthday blowing out candles

Park Specific
Policies

Cancellation

To receive a full refund on your deposit, your party must be canceled at least 7 days prior to the event date.

Downgrading

If you wish to downgrade your party package, please call 2 days prior to your event date.

Upgrading

You can reschedule your party by calling your Event Team. However, if you reschedule within 7 days of the event date there will be an additional $25 rescheduling fee automatically applied.

Final Balance

The final balance of your party will be due no later than noon the day before your party.

Dodgeball

Dodgeball is not guaranteed for all parties, unless hosting a Supreme Air Party with a private court add on. Age/size separation is still enforced on private courts and private courts do replace Main Court access.

Age/Size Separation

Jumpers of different age/size groups will be asked to jump in different areas or sections of the court. On dodgeball, if jumpers are in two different size groups, games will be rotated. We cannot guarantee that all guests in your party will be able to play dodgeball at the same time.

Additional Jumpers

We are not guaranteed to have the capacity to add on extra jumpers to your party. If you need to reserve for any additional jumpers, please notify us at least 2 days prior to your event.

Additional Pizza

We ask that all additional pizza orders are made by the morning of your event to ensure that delivery is made on time for you and your guests to enjoy during your room time.

Late Arrivals

Should you or your guests arrive late, we will not be able to grant additional jump time or party room time.

Early Arrivals

Our team members will be ready to assist you at your designated check-in time (30 minutes prior to jump time). Early arrivals are not guaranteed immediate assistance due to the scheduling of prior parties.

Casts

Jumpers with casts, splints, or sharp/hard objects will not be allowed to enter the playing field for the safety of all jumpers.

Rescheduling

You can reschedule your party by calling your Event Team. However, if you reschedule within 7 days of the event date there will be an additional $25 rescheduling fee.

Birthday
FAQ

  • Yes, your deposit is refundable up to 7 days prior to your event date. If you cancel within the 7 day window, your deposit will then become non-refundable.
  • The final balance will be due by noon the day before your event.
  • Our park does not allow any outside food or drinks in our facility. However, we have you covered with pizza and soft drinks in your party room! Talk with one of our Event Specialists prior to the day of your event to add on more pizza/soft drinks
  • We will provide all supplies needed for the party! Supplies include plates, napkins, cups, cake knives, lighters and candles.
  • Yes! We encourage parties to add on additional jump time to enjoy our activities even more! An extra 30 minutes of activity time will be $4/person and an extra 60 minutes is $8/person. Additional jump time would be added to the front end of your party, which would make for an earlier party check-in time. Party room time would still be reserved for after jump time is complete.
  • Yes! You are welcome to bring in your own goodie bags, but keep in mind that we do have a number of AWESOME Sky Zone items to enhance your overall Sky Zone party experience!
  • All jumpers are required to have a waiver filled out. Spectators that are not participating will not be required to have a completed waiver.
  • Yes, the birthday child will be one of the jumpers in your head count!
  • Your party is over after your room time. Guests can purchase additional jump time after the room time on a first come, first serve basis with the cashiers.
  • Yes, SkySocks are required for all jumpers and are included with the price of your party package.
  • For the safety of all jumpers, age/size separation will be strictly enforced on our Freestyle Court and Dodgeball Courts.
  • Gratuity is optional, but greatly appreciated!
  • Yes, as long as it can be set up and cleaned up within 10 minutes. We do not allow anything to be hung or attached to the ceilings or walls. Balloons are really cool we just ask they are weighted down. We do not allow any confetti, glitter, or piñatas.

PARK CLOSED (Guest and Team Member Safety)

The health and well-being of our Guests and Team Members remains our top priority. Out of an abundance of caution, we have made the difficult decision to temporarily close Sky Zone Syracuse until Further Notice. We are closely following guidance from the CDC, state and local governmental health authorities, and city officials to plan for and monitor the developing situation. We value our loyal Guests and will be as accommodating as possible, including rescheduling any existing party bookings or events. Please take care of yourselves and each other. We look forward to seeing you again soon.
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