Team Member

Team Members may be cross-trained in many areas, working directly with Guests, providing courteous, friendly, and professional assistance while enforcing Sky Zone safety standards and maintaining the highest level of guest service.

  • Ability to provide an excellent Guest experience
  • Ability to speak in front of groups
  • Ability to interact and communicate clearly and effectively
  • Ability to work in a fast-paced environment
  • Ability to handle money
  • Ability to project voice and be heard in a loud environment
  • Ability to enforce rules
  • Ability to handle and resolve recurring problems

Responsibilities (may include but are not limited to)
  • Greet the Guests
  • Provide information
  • Explain Sky Zone court policies
  • Enforce Waiver (Participant Agreement) policies
  • Complete sales transactions and handle cash
  • Handle concessions orders
  • Stock concessions inventory
  • Enter data into computer system
  • Stock front desk supplies
Court Monitor
  • Pay attention to the court at all times and be interactive with the participants.
  • Advocate Guest satisfaction/WoW!
  • Advocate risk management (Guest Rules communication)
  • Maintain positive relations and rapport with patrons, but be firm and command respect
  • Have full knowledge of emergency procedures and assist in implementing them
  • Assist with court inspections
  • Perform general maintenance/custodial duties as requested
  • Attend regularly scheduled Team Members meetings and in-service meetings and training sessions
  • Other duties as assigned