Party Host


Job Summary
  • The Party Host works directly with kids and adults to provide courteous, friendly, and professional assistance with their events. The Party Host will work closely with the Event Assistants to make sure all aspects of each individual party are met and accommodated. They will pay particular attention to guest needs and wants. The Party Host will have basic knowledge of the Sky Zone POS system.

Qualifications
  • Ability to provide excellent Guest service in person and over the phone
  • Ability to interact and communicate clearly and effectively
  • Ability to work in a fast-paced environment
  • Ability to handle money
  • Ability to handle and resolve recurring problems
  • Ability to "stay busy" and to be self-motivated while there are no guests to check in


Responsibilities
• Host Sky Zone events and birthday parties
• Serve pizza, cake and drinks to party members
• Meet all needs and wants of the parents of the events
• Assist with check-in procedures
• Present a professional appearance at all times
• Uphold the highest standards of customer service and friendliness
• Cashier when needed
• Set up and clean-up of party rooms
• Other duties as assigned 

Court Monitor

Court Monitor

The court monitor will work directly with Guests, providing courteous, friendly, and professional assistance while enforcing Sky Zone safety standards.

Qualifications
  • Ability to speak in front of groups
  • Ability to project voice and be heard in a loud environment
  • Ability to enforce rules
  • Ability to handle and resolve recurring problems

Responsibilities
  • Pay attention to the court at all times and be interactive with the participants
  • Advocate Guest satisfaction/WOW
  • Advocate risk management (Guest Rules Communication)
  • Maintain positive relationships and rapport with patrons, but be firm and command respect
  • Have full knowledge of emergency procedures and assist in implementing them
  • Assist with court inspections
  • Perform general maintenance/custodial duties as requested
  • Attend regularly scheduled Team Member meetings and in-service meetings and training sessions
  • Other duties as assigned

Sales Associate

Sales Associate

The Sales Associate will provide membership, promotion, and safety information while completing sales transactions and maintaining the highest level of Guest service.

Qualifications
  • Ability to provide excellent Guest service in person and over the phone
  • Ability to interact and communicate clearly and effectively
  • Ability to work in a fast-paced environment
  • Ability to handle money
  • Ability to handle and resolve recurring problems
  • Ability to "stay busy" and to be self-motivated while there are no guests to check in

Responsibilities
  • Greet the Guests
  • Provide information
  • Explain Sky Zone court policies
  • Enforce Waiver (Participant Agreement) policies
  • Complete sales transactions and handle cash
  • Handle concession orders
  • Stock concession inventory
  • Enter data into computer system
  • Stock front desk supplies
  • Clean bathrooms and other custodial duties as requested
  • Other duties as assigned

Event Sales Assistant

Provide top tier customer service, Promote and book Birthday parties and events.

Event Assistants book parties and ensure all customers receive the best booking and event experience.

Job Summary
  • The Event Assistant works directly with kids and adults to provide courteous, friendly, and professional assistance with their events. The Event Assistant will work closely with the Event Manager to make sure all aspects of each individual party are met and accommodated. They will pay particular attention to guest needs and wants. The Event Assistant will have extensive knowledge of the Sky Zone POS system.

Qualifications
  • Ability to provide excellent Guest service in person and over the phone
  • Ability to interact and communicate clearly and effectively
  • Ability to work in a fast-paced environment
  • Ability to handle money
  • Ability to handle and resolve recurring problems
  • Ability to "stay busy" and to be self motivated while there are no guests to check in


Responsibilities
  • Book and promote Birthday Parties, Events and boost sales.
  • Assist in training of Event Hosts
  • Host Sky Zone events and birthday parties
  • Meet all needs and wants of the parents of the events
  • Assist with check-in and check out of groups and their guests
  • Present a professional appearance at all times
  • Uphold the highest standards of customer service and friendliness
  • Cashier when needed
  • Set up and clean-up of party rooms
  • Other duties as assigned