Effective Date: January 1, 2021
discloses information about you when you access or use our website or mobile
application, or when you visit us at one of our Sky Zone-branded parks (collectively, the
respect to your personal information.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of
personal information about you:
- Direct identifiers, such as your name, postal address, phone number, online
identifier, Internet Protocol address, device IDs, email address, and chosen
- Your transaction information, such as your payment information, billing and
shipping address, the products and services purchased, and your purchase and
- Your internet activity information, such as browsing history, search history,
and information regarding your interaction with our websites and
- Your geolocation information, which may be derived from GPS or Bluetooth
- Video and audio information, such as through our security cameras and
CCTV systems; and
Other information you may provide that we combine with your personal information,
such as your birthdate and information about your friends and family.
We collect your personal information through our direct interactions with you, through
security systems (such as closed circuit televisions) we have installed in our park. We
may also collect personal information about you from third parties, such as if you
interact with us using social media platforms or if your friends or family purchase
passes on your behalf.
HOW WE USE YOUR PERSONAL INFORMATION
We use your information, including your personal information, for the following
- To create and manage your Sky Zone account;
- To operate and provide our Services;
- To complete your transactions, process your waivers, and fulfill other requests;
- To send you important administrative announcements about Sky Zone, your
that apply to you;
- To share with you information that we think you may be interested in, such as
promotions, savings, and other marketing communications;
- To enter you into sweepstakes, contests and promotions or contact you
regarding surveys; and
- To support our own internal business purposes, such as for data analysis, audits,
security and fraud monitoring and prevention, developing new products and
services, and improving your experience at our parks and on our website and
HOW WE SHARE YOUR INFORMATION
We may share information about you, including your personal information, with third
parties in certain circumstances, including:
- With affiliated businesses, such as other parks or companies within the
CircusTrix Holdings, LLC family and our current and future parents, affiliates,
subsidiaries, and other companies under common control and ownership to help
maintain and improve our Services and other offerings.
- With business partners and other third parties, such as promotional partners
with whom we partner to offer contests or other joint-promotional activities.
- With the general public, if you choose to participate in our publicly available
blogs, online forums, and testimonials. When you participate in one of our blogs
or online forums, or submit a testimonial to us, the information you include in
your content (including your personal information) may be available generally to
the public. If you choose to share your activity information while enjoying our
parks, your information may be shared on our leaderboards.
- With service providers, who may have access to or need to process your
personal information in order to provide us with services. These services may
include, among other things, to help us fulfill your requests, to create or maintain
our databases, to research and analyze the people who request products,
services, or information from us, to prepare and distribute communications, to
respond to inquiries, to deliver advertising-related services such as reporting
attribution, analytics and market research, or to process payments.
- When we believe we should, or need to, share your personal information with law enforcement. For example, we may provide information to law
enforcement agencies if we believe that you have violated our policies, or the
release of your information may protect the rights, property, or safety of us, of
CircusTrix Holdings, LLC, or another person.
- When we believe we should, or need to, share your personal information pursuant to a legal process. This may include sharing your information with
government entities, or third parties in response to subpoenas, court orders, or
other legal process, or as we believe is necessary to exercise our legal rights, to
defend against legal claims that have been brought against us, or to defend
against possible legal claims that we determine in our sole discretion might be
brought against us.
- If we, or any portion of our business or assets, is acquired, we may share your
personal information with the acquiring company. We may also share your
personal information with a third party in the context of a merger,
reorganization, divestiture, restructuring, reorganization, dissolution, bankruptcy
or other business or corporate transaction.
We also may share your personal information with third parties as disclosed to you at
the time we collect your personal information or pursuant to your consent.
COOKIES AND OTHER DATA COLLECTION TECHNOLOGIES
A “cookie” is a small text file that a website stores on an internet browser to remember
your experience on our website, gather analytics information that helps us improve the
website, and to target you with advertisements based on your behavior and perceived
Services, which allows us get a complete view of your interactions with our Services. In
particular, the Services may use Google Analytics to help collect and analyze certain
information for the purposes discussed above. You may review Google Analytics’
browsers by Google Analytics by clicking here. To learn more about cookies, you can
We also use web beacons in certain emails we send to you. Web beacons help us know
whether you respond to or interact with our emails, which lets us evaluate the
effectiveness of our emails.
You can control how cookies and other data collection technologies impact your
experience on our website and app by:
- Configuring your browser to reject all cookies or notify you when a cookie is
placed on your browser. Each browser is different, so check the “help” menu of
your browser to learn how to change your cookie preferences
- Disabling web beacons by turning of the HTML display of the email message
- Opting out of targeted advertisements by visiting www.aboutads.info/choices. If
you opt out of targeted advertisements, you may still see advertisements, but
they will not be tailored to you.
Some web browsers and devices permit you to broadcast a preference that you do not
want to be "tracked" online. At this time, we do not modify your experience based upon
your browser’s “do not track” signal. This means that we may track your activity across
the websites you visit before and after you visit our website.
YOUR RIGHTS AND CHOICES
You have the following rights and choices related to our use of your personal
- We rely on you to ensure that the personal information we maintain about you is
accurate. If you believe we have incorrect information about you, please contact SZPrivacy@skyzone.com to request that we correct your personal information.
- You may opt out of our marketing emails by clicking the “unsubscribe” link in
any marketing email you receive from us. Please note that it you unsubscribe
from marketing emails, you may still receive non-marketing communications
from us via email, such as those about your account or ongoing business
- You may opt out of receiving text messages by texting the word “STOP” in
reply to one of our text messages, or by following other unsubscribe instructions
provided in the text message. We may send you one additional confirmatory
message to let you know that we have received your request.
- If you use our mobile application, you may opt out of receiving push notifications by changing the preferences or settings of your device or the
- You may prevent us from tracking your mobile device’s geolocation by turning off the location services on your device or modifying your location tracking preferences in your device.
YOUR CALIFORNIA PRIVACY RIGHTS
Residents of California should be aware that California law affords them certain rights
regarding their personal information. In addition to the rights and choices included
above, if you are a California resident, you have the following additional privacy rights
with respect to the personal information we collect about you:
- You may request that we disclose certain information to you about our
collection and use of your personal information over the past 12 months,
including the categories of personal information we collected about you, the
sources of that personal information, the categories of third parties with whom
we shared or sold your personal information, and our business or commercial
purposes for collecting, sharing or selling your personal information. You may
make this request for information no more than twice in a 12-month period. This
and sold your personal information in the last 12 months.
- You may request a copy of the specific personal information collected about
your during the 12 months before your request. You may make this request for a
copy of your personal information no more than twice in a 12-month period.
- You have the right to request that we delete your personal information that
we collected from you and retained, subject to certain exceptions.
- We do not sell your personal information for money, but we and our business
partners use tracking technologies to help us to understand our customers and
visitors to the Services, to enhance your online experience, and customize our
offerings in ways that may be deemed a “sale” of personal information under the
California Consumer Privacy Act (CCPA). This includes working with third parties
such as ad networks that collect personal information via tracking technologies to
serve personalized advertisements on and off our Services, provide us with data
collection, reporting, ad response measurement. To the extent we or our
partners use such technologies on the Services, we offer an opt-out as discussed
We do not knowingly sell or otherwise disclose the personal information of
minors under the age of 16.
- You have a right to request that we do not sell your personal information to third parties.
If you wish to exercise any of these rights, you may visit our online form at www.skyzone.com/dsar-form, call us toll free at 833-227-9532 or email us at SZPrivacy@skyzone.com. Please note that your request is in relation to your California Privacy Rights. If you wish to opt out of targeted advertisements that may be considered a “sale” under the CCPA, you can visit www.aboutads.info/choices.
If you are a consumer under the CCPA and wish to contact us through an authorized agent, the authorized agent can submit a request on your behalf SZPrivacy@skyzone.com along with a statement signed by you certifying that the agent is authorized to act on your behalf. In order to verify the request and your identity, we may ask you to verify your identity.
We will not subject you to discriminatory treatment as a result of your choice to exercise your privacy rights.
Shine the Light
California law also permits residents of California to request certain details about how
their information is shared with third parties for direct marketing purposes. If you are a
California resident, you may request this information once per calendar year by
contacting us at SZPrivacy@skyzone.com.
HOW WE SECURE YOUR PERSONAL INFORMATION
We take reasonable steps to keep your information safe; however, no internet or email
transmission can be guaranteed to be secure. We encourage you to take reasonable
precautions to safeguard your personal information by, for example, maintaining the
confidentiality of your account log-in credentials.
You must be at least 13 years old to use the website and mobile app. If you are a
parent and believe we may have inadvertently collected personal information from your
child through the website or mobile app, please notify us immediately by sending an
email to SZPrivacy@skyzone.com and include “Children’s Privacy” in the subject line.
Additionally, if you are a California resident under 18 years old and a registered user,
you can request that we remove content or information that you have publicly posted to
our Services. If you would like to request removal of content or information, please
contact us at SZPrivacy@skyzone.com. Please note that the removal of content may
not ensure complete or comprehensive removal of that content or information posted
through the Services.
NOTE TO INTERNATIONAL USERS
that apply to our collection and use of your Personal Information. We are located in the
United States, where the laws may be different and, in some cases, less protective than
the laws of other countries. By providing us with your Personal Information and using
our website and mobile application, you acknowledge that your Personal Information
will be transferred to and processed in the United States.
THIRD PARTY WEBSITES
We may display hyperlinks that, when clicked, take you to a third-party website
that we do not own or control. We are not responsible for how third parties
collect, use, and share your personal information. We encourage you to review
the privacy policies of third parties before providing them with your personal
You may contact us with questions or concerns at:
Sky Zone – Privacy
1201 W. 5th Street, T-900
Los Angeles, CA 90017