Join Our Team

The Manager role is critical to the success of Delivering WoW experiences to Guests at Sky Zone. It includes performing a variety of duties, including opening and closing responsibilities such as assigning tills and preparing deposits, ensuring staffing is adequate to support Guests and programs, conducting pre-shift meetings with the team, managing cleaning responsibilities, etc. Also, the Manager is tasked with ensuring the park is a safe and Fun environment by conducting park walks to support the team, interact with Guests and observe and fix any problems with courts and system operations. Ultimately, the goals of the position are tied to guest satisfaction and safety along with operational efficiency that results in profitable sales.

Pay : $16 & up /hr
Hours : Part time – 15 to 35 per week. Requires holiday and weekend availability.

Qualifications

• Ability to work nights/weekends/holidays
• High school diploma
• 2+ years of customer service
• 2+ years of supervisor or leadership roles
• Proven leader and mentor
• Demonstrate leadership in a customer centric environment.
• Must love engaging with the community (that means kids, teens, young to older adults)
• Excellent written and verbal communication skills

Responsibilities

• Availability to work nights, weekends & holidays.
• Shift Management & Leadership:
  • Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth – Conduct daily huddles at the start and end of shifts to set clear expectations, provide immediate positive reinforcement, and address minor issues through coaching or disciplinary actions as appropriate.
  • Ensure that all staff members including leads remain in their assigned positions and are actively engaged in their responsibilities.
• Park Oversight & Readiness:
  
  • Conduct regular walk-throughs of the park to monitor staff performance, identify safety concerns, and ensure cleanliness and operational flow.
  • Engage with customers, Resolve customer conflicts and handle escalation procedures with professionalism and discretion, ensuring guests have a “WoW” experience.
  • Execute on-site marketing goals to spread awareness of Sky Zone programs and promotions.

Team Lead is responsible to help manage daily operations, ensure an exceptional guest experience, and provide direct support to our team members. Team Leads play a vital role in maintaining park safety, cleanliness, and efficiency, especially during peak and non-peak hours.

Pay : $14-$16/hr
Hours : Part time – 15 to 35 per week. Requires holiday and weekend availability.

Key Responsibilities

• First Responder for Guest Issues: Be the initial point of contact for handling minor customer issues and complaints, resolving them efficiently or escalating to the Manager on Duty (MOD) when necessary.
• Team Supervision & Task Delegation: Ensure team members are actively engaged in tasks that improve Sky Zone operations, assigning responsibilities effectively.
• Performance Coaching & Feedback: Train, assess new employees, provide immediate positive reinforcement for high performance and refer team members to the MOD for formal write-ups or commendations as appropriate.
• Break Management: Coordinate and manage team member breaks to ensure adequate staffing levels and operational continuity.
• Operational Flexibility: Additional tasks and shifts as assigned by management

Sky Zone Durham is seeking an innovative, passionate, and highly organized Camp Director to envision, develop, promote and operationalize an exceptional camp program intended for kids ages 7 through 13 during school breaks, after school and for kids who are home schooled. 

The Camp Director will be responsible for the end-to-end management of Sky Zone Durham’s camp program. This includes curriculum development, logistical planning, staff recruitment and training, and comprehensive marketing efforts to ensure a successful and impactful camp experience that aligns with Sky Zone’s values of fun, safety, and positive development.

Key Responsibilities:

Program Development & Curriculum Design:

• Curriculum Creation: Design and develop a dynamic, age-appropriate camp curriculum that integrates active play with educational components, character development (e.g., teamwork, resilience, respect), and leadership skills.
• Activity Planning: Plan a diverse range of engaging activities, workshops, and games that leverage Sky Zone attractions while incorporating learning objectives.
• Thematic Development: Create compelling weekly or bi-weekly themes to keep the camp fresh and exciting for returning campers.

Operationalization & Management:

• Logistical Planning: Oversee all operational aspects of the camp, including daily schedules, facility utilization, supply procurement, and snack/meal arrangements.
• Staffing & Training: Recruit, hire, train, and supervise a dedicated team of camp counselors and support staff, ensuring they are equipped to deliver high-quality programming and maintain a safe environment.
• Safety & Compliance: Ensure strict adherence to all Sky Zone safety protocols, as well as relevant health, safety, and child protection regulations. Develop and implement emergency procedures specific to camp operations.
• Budget Management: Manage the camp budget effectively, controlling costs related to staffing, supplies, and marketing while maximizing revenue.
• Parent Communication: Establish clear and consistent communication channels with parents/guardians, providing updates, addressing concerns, and fostering positive relationships.

Promotion & Enrollment:

• Marketing Strategy: Develop and execute a comprehensive marketing and promotional plan to attract campers, utilizing social media, website content, local partnerships, and in-park promotions.
• Community Outreach: Engage with local schools, community centers, youth organizations, and parent groups to promote the summer camp.
• Enrollment Management: Oversee the registration process, manage enrollment numbers, and work to meet established attendance targets.

Leadership & Character Development Focus:

• Role Modeling: Serve as a positive role model for both campers and staff, embodying Sky Zone’s core values.
• Character Integration: Ensure character development and leadership principles are seamlessly integrated into daily activities and staff interactions.
• Feedback & Improvement: Collect feedback from campers, parents, and staff to continuously improve the camp program year after year.

Qualifications:

• Bachelor’s degree in Education, Recreation Management, Child Development, or a related field (or equivalent professional experience).
• Minimum of 3-5 years of experience in directing, assistant directing, or leading a summer camp or youth program.
• Proven experience in curriculum development, program planning, and staff supervision.
• Strong understanding of child development and effective youth engagement strategies.
• Excellent organizational, communication (written and verbal), and interpersonal skills.
• Demonstrated ability to manage budgets and execute marketing initiatives.
• Current CPR and First Aid certification (or willingness to obtain immediately upon hire).

Preferred Attributes:

• Experience working in an active entertainment or recreational facility.
• A creative and energetic personality with a passion for working with children and fostering their growth.
• Ability to adapt to a dynamic environment and solve problems effectively.
• Strong commitment to safety and creating a positive, inclusive atmosphere.

This is an exciting opportunity for a visionary leader to build a flagship camp program that will leave a lasting positive impact on the youth of Durham!

The Court Monitor will work directly with Guests, providing courteous, friendly, and professional assistance while enforcing Sky Zone safety standards.

Qualifications
• Ability to speak in front of groups
• Ability to project voice and be heard in a loud environment
• Ability to develop a rapport with Guests and correct behavior when needed
• Ability to interact with Guests and facilitate games and activities to keep them engaged
• Ability to handle and resolve Guest complaints

Responsibilities
• Pay attention to the court always and be interactive with the Guests
• Advocate Guest satisfaction/WoW!
• Advocate risk management (Guest Safety communication)
• Have full knowledge of emergency procedures and assist in implementing them
• Assist with court inspections
• Perform general maintenance/custodial duties as requested
• Attend regularly scheduled Team Member meetings and training sessions
• Other duties as assigned

The Sales Associate is often the first person to greet Guests who come to Sky Zone, so it is very important that Sales Associates always show enthusiasm and friendliness. Sales Associates must deliver WoW Guest experiences whether at the counter or on the phone. In addition, the Sales Associate is expected to know all relevant “real time” information regarding Sky Zone and can effectively explain and sell it to the Guest.

Qualifications
• Ability to provide excellent Guest service
• Ability to interact and communicate clearly and effectively
• Ability to develop rapport with Guests
• Ability to identify and sell best value to Guest
• Ability to work in a fast-paced environment
• Ability to handle money
• Ability to handle and resolve Guest complaints

Responsibilities
• Deliver WoW Guest Experiences
• Greet the Guests
• Always present a professional appearance and attitude
• Be a “Membership Ambassador”
• Effectively upsell the Guest to promos/promotions
• Explain Sky Zone court policies
• Enforce Waiver (Participant Agreement) policies
• Complete sales transactions and handle cash
• Provide SkySocks to Guests and assess worn SkySocks to be sure they meet the Good Condition Standard
• Handle concessions orders
• Stock concessions inventory
• Various filing duties
• Enter data into the computer system
• Stock front desk supplies
• Clean bathrooms and other custodial duties as requested
• Attend regularly scheduled Team Member meetings and training sessions
• Other duties as assigned

The Party Pro interacts directly with Guests to provide courteous, friendly and professional assistance during parties. The Party Pro works closely with the Event Sales Specialist to ensure all expectations of everyone are met. They interact with Guests during the entire party experience, including check-in, activity time and in the party room. The Party Pro’s number one goal is to make the Guest of Honor feel like a VIP.

Qualifications
• Ability to provide excellent Guest service
• Must be able to interact and communicate well with people of all ages
• Ability to project voice and be heard in a loud environment
• Ability to develop a rapport with Guests and correct behavior when needed
• Ability to interact with Guests and facilitate games and activities to keep them engaged
• Ability to handle large groups of children
• Completion of the Sky Zone Court Monitor training program
• Completion of the Sky Zone Event Host training program

Responsibilities
• Create a Fun environment throughout the party process
• Advocate Guest satisfaction/WoW!
• Advocate risk management (Guest Safety communication)
• Maintain party room to standard
• Greet the party and escort them from the court to the party room
• Serve refreshments
• Create a party gift list of presents when necessary
• Custodial duties as requested
• Attend regularly scheduled Team Member meetings and training sessions
• Other duties as assigned