Sky Zone Trampoline Park (www.skyzone.com (http://www.skyzone.com/)) is the creator of the world's first all-trampoline, walled playing court, which allows guests to literally bounce off the walls. We have over 180 parks open throughout the United States, Canada, Mexico, Saudi Arabia, UK & Australia, with many more to come! For the past three years, our company has grown by an average of 70% per year. Our goals are as ambitious as our growth. We seek to increase our already fast-growing international business by many multiples, and we seek to be the most talked about brand in the category of “Active Entertainment.”
The Call Center Representatives are responsible for providing effective guest service to all Sky Zone call center guests by utilizing excellent, in-depth knowledge of company products and procedures. In addition, the Call Center Representative will be need to apply basic sales techniques in order to suggest services that best meet the needs of our guests. This role supports the network through the embodiment of Sky Zone's Core Values, promoting Awesome, Healthy, Fun through WoW experiences. The successful candidate will be able to accept ownership for effectively handling guest inquiries while keeping guest satisfaction at the core of every decision and behavior.
This position will be required to fill-in where needed at busy times to ensure park operations is not interrupted.
· Manage large amounts of inbound calls in a timely manner.
· Handle guest inquiries both telephonically and by email
· Schedule evets and parties for guests
· Build sustainable relationships and engage guests by taking the extra mile
· Seize opportunities to upsell and services
· Meet personal/team qualitative and quantitative targets
· Arrive and be ready to work on time
· Positive Attitude
· High School Diploma
· Previous experience in a guest support role
· Sales experience in a retail or service position