Yes! We always suggest booking with the maximum number of guests expected, as many as you are inviting ultimately. No matter when you book your party, you will receive a confirmation call the week of your party to confirm the final details. This is where you can update the expected count or make changes, and please note that you will only be charged for the extra guests that actually show up the day of the party.

No, the birthday child will jump free for their birthday! Each package includes 10 guests/friends + the birthday child, making it 11 included!

All ages are welcome. Our policy is if you can walk, you can jump.

At your scheduled event time. The first 30 mins of your booking time will included a check in for your guests, before jumping. This allows time for the entire group to get through check-in, verifying waivers and storing any personal items.

A lot. They ensure your room is set up with plates, cups, napkins and utensils. They assist with the cake and decoration set-up, serve food and beverages during the time in the party room, and clean-up after.

All jumpers need a signed waiver. Waivers can be completed online before your party by clicking here.

For. Sure. If you wish to upgrade your package or add on additional jump time, please contact Sky Zone Norwalk. This must be arranged through your event coordinator prior to your event.

Yes! If you have an Elite Membership with us, you will receive 20% OFF the entire event. You can even sign up for the membership at your party check-out!

A $100 deposit is required at the time of booking, online or over the phone with our Event Coordinator. The deposit is applied to the total amount.

You will receive a 100% refund in the form of a gift card if you wish to cancel your event. You may also reschedule your event to any other day depending on availability.