Job Summary
The Party Pro works directly with kids and adults to provide courteous, friendly, and professional assistance with their events. The Party Pro will work closely with the Event Coordinators to make sure all aspects of each individual party are met and accommodated. They will pay particular attention to guest needs and wants. The Party Pro will have basic knowledge of the Sky Zone POS system.
Qualifications
- Ability to provide excellent Guest service in person and over the phone
- Ability to interact and communicate clearly and effectively
- Ability to work in a fast-paced environment
- Ability to handle money
- Ability to handle and resolve recurring problems
- Ability to "stay busy" and to be self motivated while there are no guests to check in
Responsibilities
• Host Sky Zone events and birthday parties
• Serve pizza, cake and drinks to party members
• Meet all needs and wants of the parents of the events
• Assist with check-in procedures
• Present a professional appearance at all times
• Uphold the highest standards of customer service and friendliness
• Cashier when needed
• Set up and clean-up of party rooms
• Other duties as assigned
Event LEAD
Event LEADS will book, confirm, and check-in events. The emphasis for the Event LEAD is on pre-event activities, but is the point person in charge and responsible for the smooth operation of events as they take place. On occasion the Event LEAD will also host parties.
On off event days/times, the Event LEAD will take/make calls, book events or reach out to local organizations and provide effective guest service to all Sky Zone call guests by utilizing excellent, in-depth knowledge of company products and procedures. In addition, the Event LEAD will need to apply basic sales techniques to suggest services that best meet the needs of out guests. This role supports the network through the embodiment of Sky Zone's Core Values, promoting Awesome, Healthy, Fun through WOW experiences.
Responsibilities
- Perform all functions of event team members
- Answer phone inquiries about events
- Book all types of reservations in system
- Ensure pre-arrival booking procedures are adhered to
- Assist with event sales
- Handle event paperwork
- Advocate Guest satisfaction/WOW
- Advocate risk management (Guest Rules Communication)
- Greet and check-in event participants
- Make sure party rooms and Team members are running on schedule
- Manage inbound and outbound calls in a timely manner
- Handle guest inquires both telephonically and by email
- Seize opportunities to up-sell services (Commission based)
- Other duties as assigned
Qualifications
- Positive Attitude
- Previous experience in guest support role
- Sales experience in a retail or service position
- Display exceptional guest service for our guests
- Must have general computer knowledge
- Must be able to multi-task, set priorities and manage time effectively
- Good oral and written communication skills (Spanish speaking is a plus)
- Must be able to work weekends
- Must have a passion for Awesome, Healthy, Fun and Delivering WOW experiences
Court Monitor
The court monitor will work directly with Guests, providing courteous, friendly, and professional assistance while enforcing Sky Zone safety standards.
Qualifications
- Ability to speak in front of groups
- Ability to project voice and be heard in a loud environment
- Ability to enforce rules
- Ability to handle and resolve recurring problems
Responsibilities
- Pay attention to the court at all times and be interactive with the participants
- Advocate Guest satisfaction/WOW
- Advocate risk management (Guest Rules Communication)
- Maintain positive relationships and rapport with patrons, but be firm and command respect
- Have full knowledge of emergency procedures and assist in implementing them
- Assist with court inspections
- Perform general maintenance/custodial duties as requested
- Attend regularly scheduled Team Member meetings and in-service meetings and training sessions
- Other duties as assigned
Guest Service Rep
The Guest Service Rep will provide information and complete sales transactions while maintaining the highest level of Guest service.
Qualifications
- Ability to provide excellent Guest service in person and over the phone
- Ability to interact and communicate clearly and effectively
- Ability to work in a fast-paced environment
- Ability to handle money
- Ability to handle and resolve recurring problems
- Ability to "stay busy" and to be self motivated while there are no guests to check in
Responsibilities
- Greet the Guests
- Provide information
- Explain Sky Zone court policies
- Enforce Waiver (Participant Agreement) policies
- Upsell Multi Day Options (Commission Based)
- Complete sales transactions and handle cash
- Handle concession orders
- Stock concession inventory
- Enter data into computer system
- Stock front desk supplies
- Clean bathrooms and other custodial duties as requested
- Other duties as assigned
SKY ZONE Sarasota Assistant Manager Job Description
ISO AN AWESOME LEADER, IS THAT YOU?
ABOUT YOU:
You’re the kind of leader who excels at taking on new challenges, problem-solving and
managing multiple priorities.
You’re fast paced, with a strong sense of urgency and you’re highly motivated by achieving
outcomes.
You don’t hesitate to take charge, set direction and hold people and teams accountable to high
standards of performance.
You are confident, enthusiastic and innovative.
*If you are seeing yourself in these words, we’d love to talk to you about our Assistant Manager
role.
ABOUT US:
We’re Sky Zone and we are the leaders in indoor, active, entertainment for all ages! A big part of our
success? We hire great people, treat them well and reward them for their excellence. With competitive
wages (based on work experience), commission possibilities and opportunities for advancement, we are
a place to build a career, not just get a job.
ABOUT THE ASSISTANT OPS MGR ROLE:
Requires a strong focus on guest service, sales, cleanliness and safety.
Coaching and leading the team in all positions to ensure every guest has a WoW experience.
Self-motivated leader with quick decision making skills.
Creative and ready to think outside of the box to create new experiences for guests.
Must have basic computer knowledge and cash handling procedures.
Weekends required.
Experience in management is a plus.
LET’S TALK
We’d like to talk further with you, to determine if Sky Zone might be the right fit for you. Simply attach
your resume and complete our online application at the link above.
We will reach out to set up an interview to get started.
Event Assistant Manager
Event Assistant Manager will book, confirm, and check-in events. Event Assistant Managers will also be responsible for scheduling party hosts. The emphasis for the Event Assistant Manager is on pre-event activities, but is the point person in charge and responsible for the smooth operation of events as they take place.
On off event days/times, the Event Assistant Manager will take/make calls, book events or reach out to local organizations and provide effective guest service to all Sky Zone call guests by utilizing excellent, in-depth knowledge of company products and procedures. In addition, the Event Assistant Manager will need to apply basic sales techniques to suggest services that best meet the needs of out guests. This role supports the network through the embodiment of Sky Zone's Core Values, promoting Awesome, Healthy, Fun through WOW experiences. The successful candidate will be able to accept ownership for effectively handling guest inquiries while keeping guest satisfaction at the core of every decision and behavior.
Responsibilities
- Perform all functions of event team members
- Answer phone inquiries about events
- Book all types of reservations in system
- Ensure pre-arrival booking procedures are adhered to
- Assist with event sales
- Handle event paperwork
- Advocate Guest satisfaction/WOW
- Advocate risk management (Guest Rules Communication)
- Assist with management of inventory of event supplies
- Greet and check-in event participants
- Make sure party rooms and Team members are running on schedule
- Manage large amounts of inbound and outbound calls in a timely manner
- Handle guest inquires both telephonically and by email
- Seize opportunities to up-sell services
- Meet personal/team qualitative and quantitative targets
Qualifications
- Positive Attitude
- Previous experience in guest support role
- Sales experience in a retail or service position
- Display exceptional guest service for our guests
- Must have general computer knowledge
- Must be able to multi-task, set priorities and manage time effectively
- Good oral and written communication skills (Spanish speaking is a plus)
- Must be able to work weekends
- Must have a passion for Awesome, Healthy, Fun and Delivering WOW experiences